To access Webex App, click in the header, or use the keyboard shortcut Ctrl+Shift+3.


 

When you use Webex App within Webex Contact Center Desktop and Webex App on your desktop, you receive notifications in both applications. Sign out from Webex App on your desktop for the best user experience in Webex Contact Center Desktop

You can do the following in Webex App:

Message

Send a message to another agent directly or to a group space, organize your messages, and share content. For more information, see Message.

Call

Call another agent and set up calling preferences. For more information, see Call.


 

When you’re busy with customer interactions or need some time to work without being interrupted by messages or calls, set your availability to Do Not Disturb (DND) on Webex App. For more information, see Let people know you're busy.

Meet

Schedule meetings, set up your meeting preferences, and record meetings. For more information, see Meet.

Personalize Webex

Update your profile, status, notifications, and background. For more information, see Personalize Webex.

Notifications

The Webex icon displays a badge (for example, ) indicating the number of unread conversations and missed calls. Webex App notifications aren’t included in the Webex Contact Center Desktop notification center.


 

Webex App within Webex Contact Center Desktop only supports Do Not Disturb (DND) and not any preferences specified in notifications (Settings > Notifications).


 

If you've set your availability to Do Not Disturb (DND), the voice calls and conversation notifications aren’t displayed.

Size limitations

The default size of Webex App displayed within Webex Contact Center Desktop is 900 x 600 pixels (width x height). When you change the width of either application, the elements such as icons and search text box overlap in Webex App.