You can send and receive video in a support session to provide real-time support to your customers. Your customer can start to send their video only after you share your video first.

Send and Receive Video

No matter how many participants are in the session, only the CSR and the primary customer can send video.

1	Do one of the following: On the CSR dashboard, select the Tools tab, and then select Video. On the icon tray, or in the multisession window, select the Video icon.
2	Select Start My Video. Your own video appears on the small screen and the customer video appears on the large screen.
3	Ask your customer to share their video by selecting Start My Video. For the customer, the CSR video appears on the large screen and the customer video appears on the small screen.
4	If you or your customer wants to stop sending video, select Stop My Video.

Set the Video Options

When you're in a support session, you can set your video options to edit the following:

The camera selection
The quality of the video
The resolution and size of the video
The lighting and contrast of the video

1	On the video panel, select Options.
2	Adjust your video options.