First steps

Try these solutions first if you experience problems with your B&O Cisco 950:

  • Make sure your earbuds are charged.
  • Make sure your earbuds are on.
  • Check your phone or calling software settings to make sure that your earbuds is the selected audio device.
  • Disconnect other active Bluetooth devices.
  • Increase the volume on your earbuds or call device.
  • If you have the B&O Cisco 950 Microsoft Teams version or have purchased the Cisco Headset USB Adapter as an optional accessory, try to connect by using the adapter. Some older Bluetooth devices can't connect with the more modern Bluetooth 5.1 standard, causing sound and call quality issues. The USB Adapter enables you to enjoy a high-quality wireless experience from any compatible device with a USB port.
  • Use the Webex app, Accessory Hub, or the Bang & Olufsen mobile app to see if there are any available software updates.
  • Move your earbuds closer to your desired call device and away from any potential sources of radio interference or obstructions.
  • Make sure that the Bluetooth drivers on your Windows and Mac device are up to date.
  • If the issue persists and none of the above solutions work, visit Cisco Headset Warranty Overview to find your earbuds’ warranty terms and open a TAC case for more assistance.

Update your earbuds in the Webex app

Firmware updates improve your audio experience or add new functionality to your earbuds. We recommend that you always install the latest software version to your earbuds when possible. Webex app alerts you whenever there is new software available.

For information on the latest firmware release, see Bang & Olufsen Cisco 950 release notes.

1

Connect your Bang & Olufsen Cisco 950 to your device using Bluetooth.

2

Open Webex App.

3

Follow the on-screen prompts.

It takes about 20 minutes to update your earbuds firmware. Don't exit the app before the update completes.

Update your earbuds in Accessory Hub

Firmware updates improve your audio experience or add new functionality to your earbuds. We recommend that you always install the latest software version to your earbuds when possible. Accessory Hub alerts you whenever there is new software available.

For information on the latest firmware release, see Bang & Olufsen Cisco 950 release notes.

1

Connect your Bang & Olufsen Cisco 950 to your device using Bluetooth.

2

Open the Accessory Hub Desktop app or web app.

3

Follow the on-screen prompts.

It takes about 20 minutes to update your earbuds firmware. Don't exit the app before the update completes.

Update your earbuds in the Bang & Olufsen mobile app

Firmware updates improve your audio experience or add new functionality to your earbuds. We recommend that you always install the latest software version to your earbuds when possible. The Bang & Olufsen mobile app alerts you whenever there is new software available.

For information on the latest firmware release, see Bang & Olufsen Cisco 950 release notes.

1

Choose your earbuds in the Bang & Olufsen app.

2

Tap Settings in the top-right corner of the screen.

3

Choose Product Settings > Software > Update software.

It takes about 20 minutes to update your earbuds firmware. Don't exit the app before the update completes.

Factory reset your earbuds

A factory reset clears all saved Bluetooth® connections and resets all settings to their default factory values. If you have a USB adapter, a factory reset also erases the connection to the USB Adapter. See Pair the Cisco Headset USB Adapter to your headset to learn how to pair your earbuds to the adapter.

1

Place both the earbuds inside the case and wait for 5 seconds.

Make sure the charging case is wide open.

2

Tap and hold the touch fields of both the earbuds for 20 seconds, until the indicator flashes red.

When the factory reset completes, you can start the set up process again.

Completely quit and launch the Bang & Olufsen mobile app again before you try to pair your earbuds after a factory reset.

Clean your earbuds

For instructions on how to clean your earbuds, see Clean your headset.