General solutions

Try the following general solutions first if you encounter a problem with B&O Cisco 950:

  • Make sure your earbuds are charged.
  • Make sure your earbuds are on.
  • Disconnect other active Bluetooth devices.
  • Increase the volume.
  • Restart your earbuds by placing inside the case, closing the lid for 5 seconds, and taking out the earbuds again.
  • Try connecting with the Cisco Headset USB Adapter. The USB Adapter enables you to enjoy a high-quality wireless from any compatible device with a USB port.
  • Download the Bang & Olufsen mobile app to your mobile device and run the available software updates.
  • Make sure that the Bluetooth drivers on your Windows and Mac device are up to date.
  • If the issue persists and none of the above solutions work, visit Cisco Headset Warranty Overview to find your headset’s warranty terms and open a TAC case for more assistance.

Factory reset your earbuds

Factory reset restores all the earbuds settings to default factory settings and clears all the saved Bluetooth connections.

1

Place both the earbuds inside the case and wait for 5 seconds.

Make sure the charging case is wide open.

2

Tap and hold the touch fields of both the earbuds for 20 seconds, until the indicator flashes red.

When the factory reset completes, you can start the set up process again.