You may encounter some issues in your Cisco Webex Hybrid Services deployment. On Expressway, you can use troubleshooting tools, capture logs, restart a connector, or roll back to a previous version of a connector.
Diagnostic Tools on Expressway-C Connector Host
Use these diagnostic tools to investigate a problem with Cisco Webex Hybrid Services connectors installed on the Expressway-C.
Access the Hybrid Services log levels and enable debug mode if instructed to do so by support. Go to Maintenance > Diagnostics > Hybrid Services Log Levels.
Check the event log for errors and warnings. Go to.
Check for related alarms on Cisco Webex Hybrid Services are tagged [Hybrid Services] and have IDs in the 60000–69999 range. You can also see these alarms in Cisco Webex Control Hub (https://admin.webex.com).. Alarms related to
Run diagnostic logging while you recreate the issue, and take a tcpdump during that period. Go toand read the online help for more details.
Take a system snapshot to provide to support for diagnosis. Go to.
Configure syslog if you have remote logging servers. Go to.
Configure incident reporting so that any Expressway failures are automatically reported to us. Go to .
For more details, read the Cisco Expressway Serviceability Guide, or search the help on the Expressway.
Check Connector Health on Expressway-C
When you're having a problem with Cisco Webex Hybrid Services, you can check the status of the connectors and restart any stopped connectors.
If a connector is stopped, we recommend that you open a ticket with support and send a log first before you restart the connector.
If the restart generates an alarm, or if the connector stops again, try the following:
Follow the guidance on the alarm. You can also see these alarms in Cisco Webex Control Hub (https://admin.webex.com).
From the customer view in https://admin.webex.com, click your username, and then click Feedback to open a ticket and send logs.
Use the diagnostic tools to look for problem signatures.
Roll back to the previous version of the connector (try this if the problem started after a connector upgrade).
Roll Back to the Previous Version of a Connector
Under normal conditions, your Expressway-C upgrades your connectors automatically after you choose to upgrade in Cisco Webex Control Hub or set a scheduled upgrade time. You can roll back to the previous version of a connector if something goes wrong with an upgraded connector.