After you've configured your tenant as described in Get Started with Cisco Webex Contact Center, you’ll have one of the voice options configured:

  • Webex Contact Center PSTN—This option is available when you order the Cisco PSTN for Contact Center add-on.

  • Voice Pop Bridge—This option is available as a default option only when you don’t have the Cisco PSTN for Contact Center add-on.

  • Webex Calling—This option is available when the customer organisation has Webex Calling license.


For trials, only the Voice Pop Bridge or Webex Calling voice options are available and the Webex Contact Center PSTN option isn't available. When a trial is converted to a subscription, the voice option is retained.

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