Customize your organization for Webex Calling in Control Hub. After activating your first location through the First Time Setup Wizard, you can set up and manage additional locations, trunk assignment and usage, dial plan options, users, devices, and features.
The first step to get your Webex Calling services up and running is to complete the First Time Setup Wizard (FTSW). Once the FTSW is completed for your first location, it doesn’t need to be completed for additional locations.
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Click the Getting Started link in the Welcome email you receive.
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Review and accept the terms of service. |
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Review your plan and then click Get Started.
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Select the country that your data center should map to, and enter the customer contact and customer address information. |
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Click Next: Default Location. |
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Choose from the following options:
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Make the following selections to apply to this location:
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Click Next. |
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Enter an available Cisco Webex SIP address and click Next and select Finish. |
Before you begin
To create a new location, prepare the following information:
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Location address
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Desired phone numbers (optional)
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Log in to Control Hub at https://admin.webex.com, go to . Note that new locations will be hosted in the regional data center that corresponds to the country you selected using the First Time Setup Wizard. |
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Configure the settings of the location:
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Click Save and then choose Yes/ No to add numbers to the location now or later. |
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If you clicked Yes, choose one of the following options:
The choice of PSTN option is at each location level (each location has only one PSTN option). You can mix and match as many options as you’d like for your deployment, but each location will have one option. Once you’ve selected and provisioned a PSTN option, you can change it by clicking Manage in the location PSTN properties. Some options, such as Cisco PSTN, however, may not be available after another option has been assigned. Open a support case for guidance. |
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Choose whether you want to activate the numbers now or later. |
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If you selected non-integrated CCP or Premises-based PSTN, enter Phone Numbers as comma-separated values, and then click Validate. Numbers are added for the specific location. Valid entries move to the Validated Numbers field, and invalid entries remain in the Add Numbers field accompanied by an error message. Depending on the location's country, the numbers are formatted according to local dialing requirements. For example, if a country code is required, you can enter numbers with or without the code and the code is prepended. |
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Click Save. |
What to do next
After you create a location, you can enable emergency 911 services for that location. See RedSky Emergency 911 Service for Webex Calling for more information.
Before you begin
Get a list of the users and workspaces associated with a location: Go to delete those users and workspaces before you delete the location. and from the drop-down menu, select the location to be deleted. You must |
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Log in to Control Hub at https://admin.webex.com, go to . |
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Click |
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Choose Delete Location, and confirm that you want to delete that location. It typically takes a couple of minutes for the location to be permanently deleted, but it could take up to an hour. You can
check the status by clicking |
You can change your PSTN setup, the name, time zone, and language of a location after it's created. Keep in mind though that the new language only applies to new users and devices. Existing users and devices continue to use the old language.
For existing locations, you can enable emergency 911 services. See RedSky Emergency 911 Service for Webex Calling for more information. |
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Log in to Control Hub at https://admin.webex.com, go to . If you see a Caution symbol next to a location, it means that you haven't configured a telephone number for that location yet. You can't make or receive any calls until you configure that number. |
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(Optional) Under PSTN Connection, select either Cloud Connected PSTN or Premises-based PSTN (local gateway), depending on which one you've already configured. Click Manage to change that configuration, and then acknowledge the associated risks by selecting Continue. Then, choose one of the following options and click Save:
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Select the Main Number at which the location's main contact can be reached. |
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(Optional) Under Emergency Calling, you can select Emergency Location Identifier to assign to this location.
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Select the Voicemail Number that users can call to check their voicemail for this location. |
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(Optional) Click the pencil icon at the top of the Location page to change the Location Name, Announcement Language, Email Language, Time Zone, or Address as needed, and then click Save.
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These settings are for internal dialing and are also available in the first-time setup wizard. As you change your dial plan, the example numbers in Control Hub update to show these changes.
You can configure outgoing calling permissions for a location. See these steps to configure outgoing calling permissions. |
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Log in to Control Hub at https://admin.webex.com/, go to , and then scroll to Internal Dialing. |
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Configure the following optional dialing preferences, as needed:
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Specify internal dialing for specific locations. Go to Dialing, and then change internal and external dialing as needed: , select a location, scroll to
Impact to users:
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If you're a value added reseller, you can use these steps to start local gateway configuration in Control Hub. When this gateway is registered to the cloud, you can use it on one or more of your Webex Calling locations to provide routing toward an enterprise PSTN service provider.
A location that has a local gateway can't be deleted when the local gateway is being used for other locations. |
Before you begin
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Once a location is added, and before configuring premises-based PSTN for a location, you must create a trunk.
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Create any locations and specific settings and numbers to each one. Locations must exist before you can add a premises-based PSTN.
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Understand the Premises-based PSTN (local gateway) requirements for Webex Calling.
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You can't choose more than one trunk for a location with premises-based PSTN, but you can choose the same trunk for multiple locations.
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Log in to Control Hub at https://admin.webex.com, go to , and select Add Trunk. |
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Select a location. |
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Name the trunk and click Save.
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What to do next
Trunk information appears on the screen Register Domain, Trunk Group OTG/DTG, Line/Port, and Outbound Proxy Address.
We recommend that you copy this information from Control Hub and paste it into a local text file or document so you can refer to it when you're ready to configure the premises-based PSTN.
If you lose the credentials, you must generate them from the trunk information screen in Control Hub. Click Retrieve Username and Reset Password to generate a new set of authentication credentials to use on the trunk.
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Log in to Control Hub at https://admin.webex.com, go to . |
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Select a location to modify and click Manage. |
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Select Premises-based PSTN and click Next. |
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Choose a trunk from the drop-down menu.
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Click the confirmation notice, then click Save. |
What to do next
You must take the configuration information that Control Hub generated and map the parameters into the local gateway (for example, on a Cisco CUBE that sits on the premises). This article walks you through this process. As a reference, see the following diagram for an example of how the Control Hub configuration information (on the left) maps onto parameters in the CUBE (on the right):
After you successfully complete the configuration on the gateway itself, you can return to Control Hub and the gateway that you created will be listed in the location card that you assigned it to with a green dot to the left of the name. This status indicates that the gateway is securely registered to the calling cloud and is serving as the active PSTN gateway for the location.
inYou can easily view, activate, remove and add phone numbers for your organization in Control Hub. For more information, see Manage phone numbers in Control Hub.
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Log in to Control Hub at https://admin.webex.com, select the building icon |
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Select the Subscriptions tab, and then click Purchase Now. An email is sent to your partner letting them know that you're interested in converting to a paid subscription. |
You can use Control Hub to set the priority of available calling options that users see in Webex App. You can also enable them for single click-to-call. For more information, see: Set calling options for Webex App users.
You can control what calling application opens when users make calls. You can configure the calling client settings, including mixed-mode deployment for organizations with users entitled with Unified CM or Webex Calling and users without paid calling services from Cisco. For more information, see: Set up calling behavior.