Configure Webex Calling for your organization

Set up calling settings in First Time Setup Wizard

The first step to get your Webex Calling services up and running is to complete the First Time Setup Wizard (FTSW). Once the FTSW is completed for your first location, it doesn’t need to be completed for additional locations.

Click the Getting Started link in the Welcome email you receive.

Your administrator email address is automatically used to sign in to Control Hub, where you'll be prompted to create your administrator password. After you sign in, the setup wizard automatically starts.

Review and accept the terms of service.

Review your plan and then click Get Started.

Your account manager is responsible for activating the first steps for FTSW. Contact your account manager if you receive a “Cannot Setup Your Call” notice, when you select Get Started.

Select the country that your data center should map to, and enter the customer contact and customer address information.

Click Next: Default Location.

Choose from the following options:

Click Save and Close if you’re a partner administrator and you want the customer administrator to complete the provisioning of Webex Calling.
Fill out the necessary location information. After you create the location in the wizard, you can create more locations later.

After you complete the setup wizard make sure you add a main number to the location you create.

Make the following selections to apply to this location:

Announcement Language—For audio announcements and prompts for new users and features.
Email Language—For email communication for new users.
Country
Time Zone

Click Next.

Enter an available Cisco Webex SIP address and click Next and select Finish.

Add a location

Before you begin

To create a new location, prepare the following information:

Location address
Desired phone numbers (optional)

Note that new locations will be hosted in the regional data center that corresponds to the country you selected using the First Time Setup Wizard.

Configure the settings of the location:

Location Name—Enter a unique name to identify the location.
Country/Region—Choose a country to tie the location to. For example, you can create one location (headquarters) in the United States and another (branch) in the United Kingdom. The country that you choose determines the address fields that follow. The ones documented here use the U.S. address convention as an example.
Location Address—Enter the location's main mailing address.
City/Town—Enter a city for this location.
State/Province/Region—From the drop-down, choose a state.
ZIP/Postal Code—Enter the ZIP or postal code.
Announcement Language—Choose the language for audio announcements and prompts for new users and features.
Email Language—Choose the language for the email communication with new users.
Time zone—Choose the time zone for the location.

Click Save and then choose Yes/ No to add numbers to the location now or later.

If you clicked Yes, choose one of the following options:

Cisco PSTN —Choose this option if you'd like a Cloud PSTN solution from Cisco. The Cisco Calling Plan is a full PSTN replacement solution that provides emergency calling, inbound, and outbound domestic and international calling, and allows you to order new PSTN numbers or port existing numbers to Cisco.

The Cisco PSTN option is only visible under the following conditions:

You have purchased at least one committed Cisco Calling Plan OCP (Outbound Calling Plan).
Your location is in a country where the Cisco Calling Plan is supported.
Your location is new. Pre-existing locations that have had other PSTN capabilities assigned aren't eligible for the Cisco Calling Plan at this time. Open a support case for guidance.
You’re hosted in a Webex Calling Data Center in a region in which the Cisco Calling Plan is supported.

Cloud Connected PSTN—Choose this option if you’re looking for a cloud PSTN solution from one of the many Cisco CCP partners or if the Cisco Calling Plan isn't available in your location. CCP partners offer PSTN replacement solutions, extensive global coverage, and a broad and varied range of features, packaging, and pricing.

CCP partners and the geographic coverage are listed here. Only partners that support your location’s country are displayed. Partners are listed either with a logo, or as a brief string of text followed by a region, in brackets (Example: (EU), (US) or (CA)). Partners listed with a logo always offer Regional Media for CCP. For partners displaying as a string, choose the region closest to the country of your location to ensure Regional Media for CCP.

If you see the option to Order numbers now under a listed provider, we recommend that you choose that option so that you can benefit from integrated CCP. Integrated CCP enables procuring and provisioning of phone numbers in Control Hub on a single pane of glass. Non-integrated CCP requires you to procure your phone numbers from the CCP partner outside of Control Hub.

Premises-based PSTN (Local Gateway)—You can choose this option if you want to keep your current PSTN provider or you want to connect non-cloud sites with cloud sites.

The choice of PSTN option is at each location level (each location has only one PSTN option). You can mix and match as many options as you’d like for your deployment, but each location will have one option. Once you’ve selected and provisioned a PSTN option, you can change it by clicking Manage in the location PSTN properties. Some options, such as Cisco PSTN, however, may not be available after another option has been assigned. Open a support case for guidance.

Choose whether you want to activate the numbers now or later.

If you selected non-integrated CCP or Premises-based PSTN, enter Phone Numbers as comma-separated values, and then click Validate.

Numbers are added for the specific location. Valid entries move to the Validated Numbers field, and invalid entries remain in the Add Numbers field accompanied by an error message.

Depending on the location's country, the numbers are formatted according to local dialing requirements. For example, if a country code is required, you can enter numbers with or without the code and the code is prepended.

Click Save.

What to do next

After you create a location, you can enable emergency 911 services for that location. See RedSky Emergency 911 Service for Webex Calling for more information.

Delete a location from your Webex Calling organization

Before you begin

Get a list of the users and workspaces associated with a location: Go to Services > Calling > Numbers and from the drop-down menu, select the location to be deleted. You must delete those users and workspaces before you delete the location.

1	Log in to Control Hub at https://admin.webex.com, go to Management > Location.
2	Click in the Actions column beside the location that you'd like to delete.
3	Choose Delete Location, and confirm that you want to delete that location. It typically takes a couple of minutes for the location to be permanently deleted, but it could take up to an hour. You can check the status by clicking beside the location name and selecting Deletion Status.

Update an existing location

You can change your PSTN setup, the name, time zone, and language of a location after it's created. Keep in mind though that the new language only applies to new users and devices. Existing users and devices continue to use the old language.

For existing locations, you can enable emergency 911 services. See RedSky Emergency 911 Service for Webex Calling for more information.

If you see a Caution symbol next to a location, it means that you haven't configured a telephone number for that location yet. You can't make or receive any calls until you configure that number.

(Optional) Under PSTN Connection, select either Cloud Connected PSTN or Premises-based PSTN (local gateway), depending on which one you've already configured. Click Manage to change that configuration, and then acknowledge the associated risks by selecting Continue. Then, choose one of the following options and click Save:

The Cisco PSTN option is only visible under the following conditions:

You have purchased at least one committed Cisco Calling Plan OCP (Outbound Calling Plan).
Your location is in a country where the Cisco Calling Plan is supported.
Your location is new. Currently, Pre-existing locations that have had other PSTN capabilities assigned aren't eligible for the Cisco Calling Plan. Open a support case for guidance.
You’re hosted in a Webex Calling Data Center in a region in which the Cisco Calling Plan is supported.

Premises-based PSTN (Local Gateway)—You can choose this option if you want to keep your current PSTN provider or you want to connect noncloud sites with cloud sites.

Webex Calling customers with locations that are previously configured with a Local Gateway will automatically be converted to premises-based PSTN with a corresponding trunk.

Select the Main Number at which the location's main contact can be reached.

(Optional) Under Emergency Calling, you can select Emergency Location Identifier to assign to this location.

This setting is optional and is only applicable for countries that require it.

In some countries (Example: France), regulatory requirements exist for cellular radio systems to establish the identity of the cell when you make an emergency call and is made available to the emergency authorities. Other countries like the U.S and Canada implement location determination using other methods. For more information, see Enhanced Emergency Calling.

Your emergency call provider may need information about the access network and is achieved by defining a new private SIP extension header, P-Access-Network-Info. The header carries information relating to the access network.

When you set the Emergency Location Identifier for a Location, the location value is sent to the provider as part of the SIP message. Contact your emergency call provider to see if you require this setting and use the value that is provided by your emergency call provider."

Select the Voicemail Number that users can call to check their voicemail for this location.

(Optional) Click the pencil icon at the top of the Location page to change the Location Name, Announcement Language, Email Language, Time Zone, or Address as needed, and then click Save.

Changing the Announcement Language takes effect immediately for any new users and features added to this location. If existing users and/or features should also have their announcement language changed, when prompted, select Change for existing users and workspaces or Change for existing features. Click Apply. You can view progress on the Tasks page. You can't make any more changes until this is complete.

Changing the Time Zone for a location doesn't update the time zones of the features associated with the location. To edit the time zones for features like auto attendant, hunt group, and call queue, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there.

Configure your Webex Calling dial plan

These settings are for internal dialing and are also available in the first-time setup wizard. As you change your dial plan, the example numbers in Control Hub update to show these changes.

You can configure outgoing calling permissions for a location. See these steps to configure outgoing calling permissions.

Log in to Control Hub at https://admin.webex.com/, go to Services > Calling > Service Settings, and then scroll to Internal Dialing.

Configure the following optional dialing preferences, as needed:

Location Routing Prefix Length—We recommend this setting if you have multiple locations. You can enter a length of 2-7 digits. If you have multiple locations with the same extension, users must dial a prefix when calling between locations. For example, if you have multiple stores, all with the extension 1000, you can configure a routing prefix for each store. If one store has a prefix of 888, you'd dial 8881000 to reach that store.

Routing prefix lengths include the steering digit. For example, if you set the routing prefix to four, only three digits can be used to specify the site.

Steering Digit in Routing Prefix— Choose the number which will be set as the first digit of every routing prefix.

Internal Extension Length—You can enter 2-6 digits and the default is 2.

After you increase your extension length, existing speed dials to internal extensions are not automatically updated.

Specify internal dialing for specific locations. Go to Services > Call > Locations, select a location, scroll to Dialing, and then change internal and external dialing as needed:

Internal Dialing—Specify the routing prefix that users at other locations need to dial in order to contact someone at this location. The routing prefix of each location must be unique. We recommend that the prefix length matches the length set at the organization level but it must be between 2-7 digits long.

External Dialing—Optionally, you can choose an outbound dial digit that users must dial to reach an outside line. The default is None and you can leave it if you don't require this dialing habit. If you do decide to use this feature, we recommend that you use a different number from your organization's steering digit.

Users can include the outbound dial digit when making external calls to mimic how they dialed on legacy systems. However, all users can still make external calls without the outbound dial digit.

Impact to users:

Users must restart their phones for changes in dialing preferences to take effect.
User extensions should not start with the same number as the location's steering digit or outbound dial digits.

Configure premises-based PSTN (Local Gateway) in Control Hub

If you're a value added reseller, you can use these steps to start local gateway configuration in Control Hub. When this gateway is registered to the cloud, you can use it on one or more of your Webex Calling locations to provide routing toward an enterprise PSTN service provider.

A location that has a local gateway can't be deleted when the local gateway is being used for other locations.

Create a trunk

Follow these steps to create a trunk in Control Hub.

Before you begin

Once a location is added, and before configuring premises-based PSTN for a location, you must create a trunk.
Create any locations and specific settings and numbers to each one. Locations must exist before you can add a premises-based PSTN.
Understand the Premises-based PSTN (local gateway) requirements for Webex Calling.
You can't choose more than one trunk for a location with premises-based PSTN, but you can choose the same trunk for multiple locations.

Select a location.

Name the trunk and click Save.

The name can't be longer than 24 characters.

What to do next

You're presented with the relevant parameters that you'll need to configure on the trunk. You'll also generate a set of SIP digest credentials to secure the PSTN connection.

Trunk information appears on the screen Register Domain, Trunk Group OTG/DTG, Line/Port, and Outbound Proxy Address.

We recommend that you copy this information from Control Hub and paste it into a local text file or document so you can refer to it when you're ready to configure the premises-based PSTN.

If you lose the credentials, you must generate them from the trunk information screen in Control Hub. Click Retrieve Username and Reset Password to generate a new set of authentication credentials to use on the trunk.

Select a trunk for Premises-based PSTN

Select a location to modify and click Manage.

Select Premises-based PSTN and click Next.

Choose a trunk from the drop-down menu.

Visit the trunk page to manage your trunk group choices.

Click the confirmation notice, then click Save.

What to do next

You must take the configuration information that Control Hub generated and map the parameters into the local gateway (for example, on a Cisco CUBE that sits on the premises). This article walks you through this process. As a reference, see the following diagram for an example of how the Control Hub configuration information (on the left) maps onto parameters in the CUBE (on the right):

After you successfully complete the configuration on the gateway itself, you can return to Services > Call > Locations in Control Hub and the gateway that you created will be listed in the location card that you assigned it to with a green dot to the left of the name. This status indicates that the gateway is securely registered to the calling cloud and is serving as the active PSTN gateway for the location.

Manage phone numbers

You can easily view, activate, remove and add phone numbers for your organization in Control Hub. For more information, see Manage phone numbers in Control Hub.

Request a Webex services purchase from a trial in Control Hub

1	Log in to Control Hub at https://admin.webex.com, select the building icon .
2	Select the Subscriptions tab, and then click Purchase Now. An email is sent to your partner letting them know that you're interested in converting to a paid subscription.

Set calling options

You can use Control Hub to set the priority of available calling options that users see in Webex App. You can also enable them for single click-to-call. For more information, see: Set calling options for Webex App users.

Set up calling behavior

You can control what calling application opens when users make calls. You can configure the calling client settings, including mixed-mode deployment for organizations with users entitled with Unified CM or Webex Calling and users without paid calling services from Cisco. For more information, see: Set up calling behavior.