To use this feature, customers must purchase a higher edition of Connect.

1

Sign in to Webex Contact Center Desktop.

2

Click .

3

Select a workflow and click Trigger.

4

(Optional) If the workflow is configured to accept input parameters from the agent, a pop-up window appears. Enter the required parameters and click the Trigger button.

Once the workflow is triggered, an audit trail in the form of an announcement is appended to the chat thread.
5

Click Send.