About forthcoming data retention changes

Webex is removing the option to retain messaging data for an indefinite time period. At present, we do not have a default retention period. Which means that if you have not set a retention policy, Webex retains your user-generated content indefinitely.

By introducing a default retention period, we're helping you manage the lifecycle of your user-generated content, reduce your data footprint, and ensure you can meet compliance and regulatory standards.

This change applies to user-generated content for all enterprise Webex customers.

This change does not affect you if you already defined a retention policy. Your retention period stays the same.

The default retention period is changing early in 2023. The change is sooner for those customers without Pro Pack.

Retention period changes and dates

Table 1. Webex data retention policy changes and dates for Pro Pack customers

Data type

Pro Pack?

Current default retention period

New default retention period

Date of change

Messages, files, whiteboards

Without Pro Pack

Indefinite

360 days

January 2023

With Pro Pack

Indefinite

360 days

March 2023

Recordings, transcripts

Without Pro Pack

Indefinite

360 days

January 2023

With Pro Pack

Indefinite

360 days

March 2023

What you should do to prepare for this change

If you don't do anything, we set your retention period to the new default on the date given above.

If you don't want to keep user-generated data, or you don't care about how we handle this data, you don't need to do anything. We'll stop keeping the data indefinitely; instead, we'll purge it after the new default retention period.

If you want to control your user-generated Webex content, these are your options:

  • Change your organization's retention period through Control Hub:

    Table 2. Retention period choices
    Data typeDo you have Pro Pack?MinimumMaximumDefault

    Messages, files, whiteboards

    No 1 day 360 days 360 days
    Yes 1 day 3600 days 360 days

    Recordings, transcripts

    No 7 days 360 days 360 days
    Yes 7 days 3600 days 360 days

     
    The retention controls are not yet available in Control Hub unless you have Pro Pack. We intend to make the controls available for all enterprise customers in January 2023.
  • Consider upgrading to Pro Pack if you want to retain data for longer than the new limits.
  • Consider using eDiscovery for managing data for compliance.
  • Consider integrating with your data archiving tools if you want to take user-generated Webex content to an "offline" copy.
  • Subscribe to our Data retention article to be notified when this change happens.
  • Contact your Cisco account representative if necessary.