Configure park monitoring

Park monitoring is supported only when a phone parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call alert does not clear until the parked call gets retrieved or is abandoned by the parked call. This parked call can be retrieved by using the same call alert on the phone that parked the call.

For more information about how to configure park monitoring in Cisco Unified CM, see Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) or later.

Set up park monitoring timers

Cisco Unified Communications Manager Administration provides three cluster-wide service timer parameters for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer. Each service parameter includes a default and requires no special configuration. These timer parameters are for park monitoring only; the Call Park Display Timer and Call Park Reversion Timer are not used for park monitoring. See the following table for descriptions of these parameters.

Configure the timers in the Cisco Unified Communications Manager Service Parameters page.

In Cisco Unified Communications Manager Administration, choose System > Service Parameters.

Select a server for the phone and the service Cisco CallManager (Active).

In the Clusterwide Parameters (Feature - General) section, set the fields as described in the following table.

Table 1. Service parameters for park monitoring
Field	Description
Park Monitoring Reversion Timer	This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user parks an active call on the phone, and a reminder is issued when the timer expires. Default is 60 seconds. You can override the value that this service parameter specifies on a per-line basis in the Park Monitoring section of the Directory Number Configuration window (in Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number). Specify a value of 0 to immediately utilize the periodic reversion interval that the Park Monitoring Periodic Reversion Timer service parameter specifies. (See the description that follows.) For example, if this parameter is set to zero and the Park Monitoring Periodic Reversion Timer is set to 15, the user is immediately prompted about the parked call and every 15 seconds thereafter until the Park Monitoring Forward No Retrieve Timer (see the description that follows) expires.
Park Monitoring Periodic Reversion Timer	This parameter determines the interval (in seconds) that Cisco Unified Communications Manager waits before prompting the user again that a call is parked. To connect to the parked call, the user can simply go off-hook during one of these prompts. Cisco Unified Communications Manager continues to prompt the user about the parked call as long as the call remains parked and until the time that the Park Monitoring Forward No Retrieve Timer (see the description that follows) specifies expires. Specify a value of 0 to disable periodic prompts about the parked call. Default is 30 seconds.
Park Monitoring Forward No Retrieve Timer	This parameter determines the number of seconds that park reminder notifications occur before the parked call forwards to the Park Monitoring Forward No Retrieve destination that is specified in the parker's Directory Number Configuration window. (If no forward destination is provided in Cisco Unified Communications Manager Administration, the call returns to the line that parked the call.) This timer starts when the time that the call is parked. When Park Monitoring Reversion Timer and Park Monitoring Forward No Retrieve Timer expire, the call is removed from park and forwards to the specified destination or returns to the parker line. Default is 300 seconds.

Set up park monitoring for directory numbers

The Directory Number Configuration window contains a Park Monitoring area where you can configure the three parameters.

In Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number.

Click Find and select the directory number on which you want to configure the park monitoring.

In the Park Monitoring section, set the fields as described in the following table.

Table 2. Park monitoring parameters
Field	Description
Park Monitoring Forward No Retrieve Destination External	When the parkee is an external party, the call forwards to the specified destination in the parker's Park Monitoring Forward No Retrieve Destination External parameter. If the field is empty, the parkee is redirected to the parker line.
Park Monitoring Forward No Retrieve Destination Internal	When the parkee is an internal party, the call forwards to the specified destination in the parker’s Park Monitoring Forward No Retrieve Destination Internal parameter. If the field is empty, the parkee is redirected to the parker line.
Park Monitoring Reversion Timer	This parameter determines the number of seconds that Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked. This timer starts when the user parks a call on the phone, and a reminder is issued when the timer expires. Default: 60 seconds If you configure a nonzero value, this value overrides the value of this parameter set in the Service Parameters window. However, if you configure a value of 0 here, then the value in the Service Parameters window is used.

Set up park monitoring for hunt lists

When a call that was routed via the hunt list is parked, the Park Monitoring Forward No Retrieve Destination parameter value is used (unless it is empty) when the Park Monitoring Forward No Retrieve Timer expires.

1	In Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot.
2	Click Find and select the hunt pilot on which you want to configure the park monitoring.
3	Set the Park Monitoring Forward No Retrieve Destination parameter. If the field is empty, the call forwards to the destination that is configured in the Directory Number Configuration window when the Park Monitoring Forward No Retrieve Timer expires.

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Set up park monitoring timers

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