Understanding Organizational Contacts
This section is a draft that's in public preview. We're giving you a sneak peek at what to expect. To see the new Unified CM user synchronization with Webex, you can sign up for the beta program at https://gobeta.webex.com |
Organizational contacts are identities which are imported or synchronized into Webex and you can search all users and organization contacts in an organization through Webex app and all Webex devices.
Use Control Hub based tool to migrate or synchronize your organizational contacts to Webex. For on-premises deployments, organizational contacts are configured in the LDAP server as contact objects or in the Cisco Unified Communications Manager as end-users. You can configure rules in Control Hub based tool to classify users in the Unified CM database into end users and contacts.
This tool
- synchronizes users and contacts from Unified CM or LDAP server to Webex
- automatically detects updates in Unified CM based users and contacts and updates the changes into Webex
- You can set a schedule for the periodic sync to synchronize users and contacts from LDAP server into Webex
- periodic audit could be configured to make sure Unified CM users and contact data doesn't get out of sync with Webex
You can select only one source of users from either the Unified CM or LDAP server. If you configure directory connector, then you cannot synchronize users through the tool.
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If you do not have Cisco Cloud connectivity, then use the CSV file through Control Hub to import your org contacts. |
Předpoklad
Get familiar with Control Hub.
Webex Control Hub is the management interface for the Webex platform. For more information, see Get Started with Webex Control Hub.
Access Control Hub with full administrator privileges.
With full administrator privileges, you can assign one or more roles to any user in your organization. Ensure to assign a user with administrator privilege so you can migrate the rest of your Jabber custom contacts. For more information, see Assign Organizational Account Roles in Webex Control Hub.
Onboard the Unified CM clusters to Webex Cloud-Connected UC. For more information, see Set Up Webex Cloud-Connected UC for On-Premises Devices.
On the cluster or clusters that you onboarded to Webex Cloud-Connected UC, enable Deployment Insights service. For more information, see Enable or Disable Webex Cloud-Connected UC Services in Control Hub.
1 | From the Control Hub dashboard, Go to Updates and Migration. |
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2 | Select the User/Contact Sync tile and click Go to Settings under Prerequisites. The Settings page appears. |
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3 | Configure either the Unified CM or the LDAP server for user synchronization function. Select the details from the following sections:
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4 | Click Save and proceed. The Pending for sync section appears. |
Synchronizing Org contacts is now an automated process. Webex Cloud-Connected UC can sync contacts from Unified CM or the LDAP server to Webex. This functionality does not require manual upload of CSV file, which was cumbersome and error prone.
You can choose to synchronize data from a single cluster or all clusters. The rules for synchronizing data depend on the configurations set in the Settings page. You can change the rules, if necessary and it applies from the next synchronization task
On synchronize the org contacts data, the following displays:
Identities |
Popis |
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Contacts to be synced |
Total number of contacts that are ready to be synchronized to Webex. |
Contacts already in Webex |
Total number of contacts that are already synchronized to Webex. |
Users to be synchronized |
Total number of users ready to be synchronized to Webex. |
User Exists in Webex |
Total number of users who are already synchronized to Webex. |
When syncing users and/or contacts from Unified CM, you can review the records and use the inline editing option to change the imported data. Click Review Unified CM Records.
This option is not available for LDAP synchronization and only available for Unified CM based users and/or contacts synchronization.
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The following procedure is not applicable when Directory connector are enabled as user synchronization cannot be done. |
1 | In the Review users before synchronization page, review the details regarding issues and fix them, if any. The list of issues are as follows:
Use the search field to search for the identities and sort them based on the filters. |
2 | Click Change user/contact rule to change the rules from the Settings page. |
3 | Select a user or contact from the list to make any changes to the identity. You can move the user or contact or remove from the contact sync list. |
4 | You can export the list to a CSV file to manually edit any information and later import the updated file. Click Actions to perform the following tasks:
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5 | Click Next. Displays the Review contacts before synchronization page. |
6 | In the Review contacts before synchronization page, you can perform the same set of tasks such as Search, Sort, Edit Settings, and Change user/ Contact Rules. Review the details about issues and fix them, if any. The list of issues are as follows:
Use the search field to search for the identities and sort them based on the filters. |
7 | Click Next. The Summary page appears. |
The Summary page lists the error and warning messages for the selected users and contacts. It also provides you with the necessary suggestions and solutions to resolve them. Resolve the errors before you proceed. However, you can ignore the warnings.
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To resolve the user errors, click View Users and select Remove from sync list.
To resolve errors with the contacts, click View Contacts and select Remove from sync list.
When you use the Remove from sync list option to remove users in the Summary page, the User sync count on Control Hub is not updated.
You can view the count of these invalid identities:
Export updated records- we recommend updating the Unified CM contact list for any changes that are made to the records. Click Export list, to download the updated records and manually update them in Unified CM. |
The Synchronization tab lists all the synchronization operations that have been done thus far. You can view the following columns:
Stav
Datum poslední aktualizace:
Celkový počet kontaktů
Celkový počet nezdařených kontaktů
Celkový počet uživatelů
Celkový počet nezdařených uživatelů
Zahájil(a)
Typ
In the Logs page, review the message in the System failure column and fix the error. The following table lists the different error scenarios and how to fix them.
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