I Get Audio-Only or 360p video quality in Cisco Webex Video Platform Joined from a Polycom Endpoint
I get Audio-Only or 360p video quality in Cisco Webex Video Platform sessions joined from a Polycom Endpoint
I get audio-only in Cisco Webex Video Platform meetings joined from a Polycom endpoint.
I cannot see meeting content or shared video in a Cisco Webex Video Platform session connected from a Polycom endpoint.
I get 360p video in Cisco Webex Video Platform meetings when connected from a polycom endpoint.
Bemærk: CMR Cloud has been renamed to Cisco Webex Video Platform. Some links and text may still refer to CMR Cloud, but information should still apply to the renamed service.
Solution:
Brugere, der deltager via et Polycom-slutpunkt med firmware v3.1.4 eller lavere, kan opleve 360p-videokvalitet, hvis du gør følgende:
- Tilmelder dig som vært
- Deltager før værten
Det anbefales at deltage via et Polycom-slutpunkt, efter at mødet er begyndt. Opgradering af dit Polycom-slutpunkt til version 3.1.6 eller senere burde løse dette.
- Users joining a Cisco Webex Video Platform session from a Polycom endpoint may only be connected to the audio conference and not the web meeting.
- Det viser sig, at Polycom-firmware v.3.1.5 kommer ud for dette problem. Det anbefales at opgradere til Polycoms version 3.1.6 eller seneste for at løse dette problem.
- Så snart din Polycom-firmwareversion er opgraderet, kan du prøve at deltage i mødet igen.
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