Seamlessly place Webex calls from Microsoft Teams without interrupting your workflow or switching between applications.
Overview
With Webex Calling for Microsoft Teams, Microsoft Teams users can access the enterprise-grade Webex Calling experience directly in the Microsoft Teams desktop app. Accessible with a single click from the Microsoft Teams interface, you have access to a complete suite of Webex Calling features including directory search, PSTN dialing, speed dial, access to voicemail and call history, and artificial intelligence-powered background noise removal.
This integrated app works with Cisco Unified Communications Manager (UCM) call-control solution, Webex Calling for cloud deployment or the Dedicated Instance offering.
 | Currently, the Webex Calling integration is supported only on desktop and browser versions. |
Getting started
To start using Webex Calling, you need to sign in to Microsoft Teams, and Webex Calling account using your username and password.
Capabilities
Find all the Webex Calling
features under Webex Calling option in the left navigation of Microsoft Teams.
Make a call
Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser.
From dialpad
| 1 |
Click Webex Calling
|
| 2 |
Select the contact and click |
or 
to connect.From chat
| 1 |
In direct chat, click Webex Calling
|
| 2 |
From the contact card, select the number from the drop-down list. |
| 3 |
Click The app opens in a new window.
|
From channel
Use Webex Calling to call another member in the channel and without creating a direct space.
| 1 |
In a channel, click Webex Calling
|
| 2 |
Start typing the member's name in the Select or search field, then select their name. (Optional) Click the drop-down under their name to change the outbound call options. |
| 3 |
Click |
Manage speed dial
Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.
| 1 |
Click Webex Calling
| ||
| 2 |
Type the name of a directory contact, or for a custom contact.
| ||
| 3 |
Click Add. You can also edit, re-arrange, and delete the speed dial contact. |
View recent calls
See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. You can even call them back at the same number they called you from. The contact name, phone number, and call type isn't displayed for unknown numbers.
BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.
| 1 |
Click Webex Calling
| ||
| 2 |
Hover over a call and click
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Listen to voicemails
View up to 20 voice messages received in the last 7 days. A blue badge appears next to the voicemails that are unread.
| The Webex Calling administrator must enable voicemail for the users. For more information, see: Configure and manage voicemail settings for a Webex Calling user. |
| 1 |
Click Webex Calling
| ||
| 2 |
Select the voicemail and click Play button. You can quickly respond to the voicemails by selecting
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Find your work phone number and access call settings
Click Webex Calling
and you can find My number at the top left corner which shows your work number.
Access and update Webex App call settings directly from the Webex calling integration in the Microsoft Teams, without having to interact directly with the Webex App.
| 1 |
Click Webex Calling
|
| 2 |
Update your settings and click Save. |
Manage all your phone calls in one place
Manage multiple lines or shared line in a single window. With the multi call window, you can make and answer calls, get a quick view of your line status, and easily access some common Calling features, such as mute, hold, share, conference, park, barge, transfer, and record.
Before you begin
-
Administrator must have enabled the multi call feature for you to access it.
- This feature is currently available only on Windows.
| 1 |
Click Webex Calling
|
| 2 |
Under Multi Call, check the Turn on Multi Call Window check box. |
| 3 |
Click Save. 
For more information on various features of the multi call window, see Manage all your phone calls in one place. |
Forward your phone calls
If you're going to be away but don't want to miss an important call, you can forward your calls to another phone number. Or, if you don't want to be interrupted, you can send all your calls to voicemail instead.
| 1 |
Click Webex Calling
| ||
| 2 |
Under Call Forward, click After you've enabled the call forwarding, the call forwarding status appears beside the Call settings option on the landing page.
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to add a number to forward the calls to or choose Related videos
Upcoming Experience - Webex Calling integration with Microsoft Teams
