Order Webex Setup Assist

Partners can order Webex Setup Assist, and request access to the Webex Setup Assist team, by selecting A-FLEX-CALL-ASST in the Cisco Commerce Workforce (CCW) or selecting as an add-on through the FLEX offers.

Once ordered, the Webex Setup Assist team provides a concierge onboarding service that works through the following Webex Calling deployment phases:

  • Customer discovery and assessment

  • Solution design

  • Migration plan development

  • Implementation execution (includes test plan development)

  • Migration execution (includes test plan execution)

  • Operations handoff

  • Post migration support

Engaging Webex Setup Assist is a four-step process:

  1. Partner orders Webex Setup Assist through CCW.

  2. The Webex Setup Assist team requests admin access to enable full administrative access to the customer’s organization for up to 6 months. This is done through Cisco Help Desk.

  3. The Webex Setup Assist team accesses the organization and starts configuration of Webex services.

  4. Post-configuration, the customer can audit and modify the setup of their services through Control Hub. The Webex Setup Assist team can review configuration changes made by the customer.

    Webex Setup Assist team’s access can be revoked by the customer at any time.

Audit the activities of the Webex Setup Assist team

Customers can audit the activities of the Webex Setup Assist team in Control Hub.

1

From the customer view in https://admin.webex.com, go to Monitoring > Troubleshooting.

2

Select Admin Activities.

3

View all recent activities performed for the organization.

Remove Webex Setup Assist access

1

From the customer view in https://admin.webex.com, go to Management.

2

Select Organization Settings, then scroll to Privacy.

3

Toggle on Allow Cisco or Partner Support read-only access to your organization.