Water Mark
Apr 22, 2021 | view(s) | people thought this was helpful

Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting

Error: Cannot Connect to Audio or Video, while joining audio or video in the meeting.

Error: You cannot connect to audio or video because we cannot validate the security certificate for your Webex site.

Error: This error may occur because your certificate is not yet valid, your certificate is expired, or the certificate has been modified and is no longer valid.

 

Cause:
This issue will occur if *.identrust.com is not allowed on the customer network. See the error message below:


User-added image

Beginning March 31, 2021, this Certificate Revocation List is hosted by IdenTrust and will require the following domain to be reachable:
  • *.identrust.com

To troubleshoot this issue:
  • Verify if the following certificate is present on your computer:
    • IdenTrust Commercial Root CA 1
  • If any of these certificates are missing, contact your IT Helpdesk for help with adding these certificates.
  • If the above certificates are present, the network administrator must allow the following:
    • *.identrust.com

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