Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting
Error: Cannot Connect to Audio or Video, while joining audio or video in the meeting.
Error: You cannot connect to audio or video because we cannot validate the security certificate for your Webex site.
Error: This error may occur because your certificate is not yet valid, your certificate is expired, or the certificate has been modified and is no longer valid.
Cause:
This issue will occur if *.identrust.com is not allowed on the customer network. See the error message below:
Beginning March 31, 2021, this Certificate Revocation List is hosted by IdenTrust and will require the following domain to be reachable:
- *.identrust.com
To troubleshoot this issue:
- Verify if the following certificate is present on your computer:
- IdenTrust Commercial Root CA 1
- If any of these certificates are missing, contact your IT Helpdesk for help with adding these certificates.
- If the above certificates are present, the network administrator must allow the following:
- *.identrust.com
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