You can update the subdomain for the Webex SIP address for your organization. If you have a Hybrid Calling for Webex Devices deployment, you can't change the Webex SIP address unless you temporarily deactivate the service for your organization.
We recommend that you change the Webex SIP subdomain after hours or during a maintenance window, because the domain doesn't change immediately.
Before you begin
For Hybrid Calling for Webex Devices deployments, when you're migrating an existing SIP address with the ciscospark.com address, use the Migrate Cisco Spark Hybrid Call Service Organization to the Cisco Webex Domain guide.
If you don't see an option to edit your subdomain, you must first deactivate Hybrid Call Service Connect for your organization: go to , choose Edit settings on the Hybrid Call card, scroll to Call Service Connect, and then click Deactivate. This step temporarily converts you to a cloud calling organization.
1 | From the customer view in https://admin.webex.com, go to , and scroll to SIP Address for Cisco Webex Calling. | ||
2 | Click Edit Subdomain and choose from the following:
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3 | Click Save.
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What to do next
If you have migrated your existing SIP address, you can verify that the SIP address changes were completed:
Where to Verify in Control Hub |
Expected Result |
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Users |
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Go to Calling, and then you'll see the primary and backup SIP address entries. , click any user, click |
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Places |
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Go to Calling, and then you'll see the primary and backup SIP address entries. , click any Workspace to open the overview pane, scroll to |
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In a Hybrid Calling deployment, after the subdomain and Webex SIP addresses are updated, reactivate Hybrid Call Service Connect for your organization: go to , choose Edit settings on the Hybrid Call card, scroll to Call Service Connect, and then click Activate.