What are the Best Practices for Using Webex Audio?

What are the best practices for using Webex Audio?

What are recommendations for improving quality in an audio conference?

How can I get better quality sound in my audio conference?

How can I reduce noise in my audio conference?


This document outlines some best practices for Webex audio conferences. By following these tips and guidelines, you can improve the quality of audio in your meetings.


  • Consider disabling the beep sound or the name announce, if more than 10-15 people need to participate in the audio. 
  • Test your audio setup in a practice meeting - if you have never used Webex before or are using new hardware.
  • Make sure you provide your attendees helpful meeting information (phone numbers, access codes, technical support numbers…)
  • Consider the amount of participants and your audio service capacity to prevent surprises and be able to support your whole audience.
  • Dial in early and start on time
    • Everybody’s time is precious.
    • A delayed start might leave a bad impression.
    • If you start late you might not have time to cover all topics.
  • Use the Speaker / Microphone test to fine tune your audio setup for the best quality and volume.

In session

  • Consider switching off your mobile phone if you are using your desk phone during your meeting to avoid interruptions.
  • Avoid using your phone in hands free mode (speaker mode) this can create echoes and fuzzy lines.
  • Use a good quality headset with a microphone:
    • To ensure a clear voice.
    • To always have the microphone at the same distance from the mouth.
    • Place the microphone in front of your chin, not in front of your mouth, to avoid heavy breathing sounds.
    • To free your hands and allow you to easily manipulate mouse and keyboard.
  • Identify yourself as soon as you enter the conference.
  • Do not assume someone is not on the call just because you did not hear their name.
  • State up front if you will be getting off the call early:
    • To avoid people assuming you are experiencing technical difficulties and wait for you to rejoin.
    • To give the organizer a chance to make sure any topics needing your input can be addressed.
  • Say who you are before your first few comments, that can help people associate your voice with your name.
  • Use an engaging voice:
    • A monotonous voice is not conveying enthusiasm and interest in the topic and project the wrong impression.
    • The tone of your voice indicates that you are interested, enthusiastic, bored, did not understand, etc.
  • Mute your line wisely:
    • To keep a clear line when needed and avoid typing sounds and heavy background noises.
    • To prevent leaving the rest of the attendees with your waiting music.
    • When there are more than 20 people attending the meeting.
  • Ask the participants not to put you on hold unnecessarily to keep a good meeting flow, feedback and participation.
  • Do not be afraid to interrupt:
    • If you can, wait for a pause.
    • If the discussion is moving on, apologize for interrupting, if needed, and speak up.
    • Make sure your mute button is off to avoid frustration.

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