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What are the Best Practices for Using Webex Audio?
Feedback?What are the best practices for using Webex Audio?
What are recommendations for improving quality in an audio conference?
How can I get better quality sound in my audio conference?
How can I reduce noise in my audio conference?
Solution:
This document outlines some best practices for Webex audio conferences. By following these tips and guidelines, you can improve the quality of audio in your meetings.
Preparation
- Consider disabling the beep sound or the name announce, if more than 10-15 people need to participate in the audio.
- Test your audio setup in a practice meeting - if you have never used Webex before or are using new hardware.
- Make sure you provide your attendees helpful meeting information (phone numbers, access codes, technical support numbers…)
- Consider the amount of participants and your audio service capacity to prevent surprises and be able to support your whole audience.
- Dial in early and start on time
- Everybody’s time is precious.
- A delayed start might leave a bad impression.
- If you start late you might not have time to cover all topics.
- Use the Speaker / Microphone test to fine tune your audio setup for the best quality and volume.
In session
- Consider switching off your mobile phone if you are using your desk phone during your meeting to avoid interruptions.
- Avoid using your phone in hands free mode (speaker mode) this can create echoes and fuzzy lines.
- Use a good quality headset with a microphone:
- To ensure a clear voice.
- To always have the microphone at the same distance from the mouth.
- Place the microphone in front of your chin, not in front of your mouth, to avoid heavy breathing sounds.
- To free your hands and allow you to easily manipulate mouse and keyboard.
- Identify yourself as soon as you enter the conference.
- Do not assume someone is not on the call just because you did not hear their name.
- State up front if you will be getting off the call early:
- To avoid people assuming you are experiencing technical difficulties and wait for you to rejoin.
- To give the organizer a chance to make sure any topics needing your input can be addressed.
- Say who you are before your first few comments, that can help people associate your voice with your name.
- Use an engaging voice:
- A monotonous voice is not conveying enthusiasm and interest in the topic and project the wrong impression.
- The tone of your voice indicates that you are interested, enthusiastic, bored, did not understand, etc.
- Mute your line wisely:
- To keep a clear line when needed and avoid typing sounds and heavy background noises.
- To prevent leaving the rest of the attendees with your waiting music.
- When there are more than 20 people attending the meeting.
- Ask the participants not to put you on hold unnecessarily to keep a good meeting flow, feedback and participation.
- Do not be afraid to interrupt:
- If you can, wait for a pause.
- If the discussion is moving on, apologize for interrupting, if needed, and speak up.
- Make sure your mute button is off to avoid frustration.
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