Solution:

This document outlines some best practices for Webex audio conferences. By following these tips and guidelines, you can improve the quality of audio in your meetings.

Preparation

• Consider disabling the beep sound or the name announce, if more than 10-15 people need to participate in the audio. 
• Test your audio setup in a practice meeting - if you have never used Webex before or are using new hardware.
• Make sure you provide your attendees helpful meeting information (phone numbers, access codes, technical support numbers…)
• Consider the amount of participants and your audio service capacity to prevent surprises and be able to support your whole audience.
• Dial in early and start on time
  • Everybody’s time is precious.
  • A delayed start might leave a bad impression.
  • If you start late you might not have time to cover all topics.
• Use the Speaker / Microphone test to fine tune your audio setup for the best quality and volume.

In session

• Consider switching off your mobile phone if you are using your desk phone during your meeting to avoid interruptions.
• Avoid using your phone in hands free mode (speaker mode) this can create echoes and fuzzy lines.
• Use a good quality headset with a microphone:
  • To ensure a clear voice.
  • To always have the microphone at the same distance from the mouth.
  • Place the microphone in front of your chin, not in front of your mouth, to avoid heavy breathing sounds.
  • To free your hands and allow you to easily manipulate mouse and keyboard.
• Identify yourself as soon as you enter the conference.
• Do not assume someone is not on the call just because you did not hear their name.
• State up front if you will be getting off the call early:
  • To avoid people assuming you are experiencing technical difficulties and wait for you to rejoin.
  • To give the organizer a chance to make sure any topics needing your input can be addressed.
• Say who you are before your first few comments, that can help people associate your voice with your name.
• Use an engaging voice:
  • A monotonous voice is not conveying enthusiasm and interest in the topic and project the wrong impression.
  • The tone of your voice indicates that you are interested, enthusiastic, bored, did not understand, etc.
• Mute your line wisely:
  • To keep a clear line when needed and avoid typing sounds and heavy background noises.
  • To prevent leaving the rest of the attendees with your waiting music.
  • When there are more than 20 people attending the meeting.
• Ask the participants not to put you on hold unnecessarily to keep a good meeting flow, feedback and participation.
• Do not be afraid to interrupt:
  • If you can, wait for a pause.
  • If the discussion is moving on, apologize for interrupting, if needed, and speak up.
  • Make sure your mute button is off to avoid frustration.