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What are the Best Practices for Using Webex Audio?
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What are the best practices for using Webex Audio?

What are recommendations for improving quality in an audio conference?

How can I get better quality sound in my audio conference?

How can I reduce noise in my audio conference?


Solution:

This document outlines some best practices for Webex audio conferences. By following these tips and guidelines, you can improve the quality of audio in your meetings.

Preparation

  • Consider disabling the beep sound or the name announce, if more than 10-15 people need to participate in the audio. 
  • Test your audio setup in a practice meeting - if you have never used Webex before or are using new hardware.
  • Make sure you provide your attendees helpful meeting information (phone numbers, access codes, technical support numbers…)
  • Consider the amount of participants and your audio service capacity to prevent surprises and be able to support your whole audience.
  • Dial in early and start on time
    • Everybody’s time is precious.
    • A delayed start might leave a bad impression.
    • If you start late you might not have time to cover all topics.
  • Use the Speaker / Microphone test to fine tune your audio setup for the best quality and volume.

In session

  • Consider switching off your mobile phone if you are using your desk phone during your meeting to avoid interruptions.
  • Avoid using your phone in hands free mode (speaker mode) this can create echoes and fuzzy lines.
  • Use a good quality headset with a microphone:
    • To ensure a clear voice.
    • To always have the microphone at the same distance from the mouth.
    • Place the microphone in front of your chin, not in front of your mouth, to avoid heavy breathing sounds.
    • To free your hands and allow you to easily manipulate mouse and keyboard.
  • Identify yourself as soon as you enter the conference.
  • Do not assume someone is not on the call just because you did not hear their name.
  • State up front if you will be getting off the call early:
    • To avoid people assuming you are experiencing technical difficulties and wait for you to rejoin.
    • To give the organizer a chance to make sure any topics needing your input can be addressed.
  • Say who you are before your first few comments, that can help people associate your voice with your name.
  • Use an engaging voice:
    • A monotonous voice is not conveying enthusiasm and interest in the topic and project the wrong impression.
    • The tone of your voice indicates that you are interested, enthusiastic, bored, did not understand, etc.
  • Mute your line wisely:
    • To keep a clear line when needed and avoid typing sounds and heavy background noises.
    • To prevent leaving the rest of the attendees with your waiting music.
    • When there are more than 20 people attending the meeting.
  • Ask the participants not to put you on hold unnecessarily to keep a good meeting flow, feedback and participation.
  • Do not be afraid to interrupt:
    • If you can, wait for a pause.
    • If the discussion is moving on, apologize for interrupting, if needed, and speak up.
    • Make sure your mute button is off to avoid frustration.

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