Video Icon doesn't Appear for Participants
Video icon doesn't appear for participants.
Video icon doesn't appear in the participant list.
This may occur for the following reasons:
The presenter has disabled video for the meeting.
Webex is not detecting the video camera.
The video camera may not be plugged into the computer.
The attendee is connecting to the meeting through a terminal server/Citrix environment.
Follow the steps below to troubleshoot the issue:
- Make sure the camera is connected to the computer.
- See if the camera works in other software. (Example: The webcam software that shipped with the device)
- If connecting to the meeting using a terminal server environment, connect to the meeting directly from your computer.
If the issue persists, contact Webex Technical Support for further assistance. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?