Video Icon doesn't Appear for Participants

Video icon doesn't appear for participants.

Video icon doesn't appear in the participant list.


This may occur for the following reasons:

  • The presenter has disabled video for the meeting.
  • Webex is not detecting the video camera.
  • The video camera may not be plugged into the computer.
  • The attendee is connecting to the meeting through a terminal server/Citrix environment.

Follow the steps below to troubleshoot the issue:
  1. Make sure the camera is connected to the computer.
  2. See if the camera works in other software. (Example: The webcam software that shipped with the device)
  3. If connecting to the meeting using a terminal server environment, connect to the meeting directly from your computer.

If the issue persists, contact Webex Technical Support for further assistance. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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