Error: 'You have no recording storage allocation. Contact your site administrator to increase the storage allocation.'

Error: 'You have no recording storage allocation. Contact your site administrator to increase the storage allocation.'

Error: 'You cannot record the meeting on the server because you have exceeded the personal recording storage allocation. Contact your administrator to increase your personal recording storage allocation.'

Error: 'You have no recording storage allocation. Contact your site administrator to increase the storage allocation.' when trying to start a Network-Based Recording (NBR).


Solution:

This issue can be resolved by deleting unneeded Network-Based Recordings or by a Site Administrator increasing the storage allocation for your host account.

Site Administrators only

Follow the steps below to increase the storage allocation: 

For individual hosts

  1. Log in to your Webex Site Administration page. (Example: https://SITENAME.Webex.com/admin.php)
  2. Click the User Management link on the left-hand side of the page.
  3. Click on the Edit User link.
  4. Enter search criteria for the host account you would like to modify into the User name: or Email: field, then click the Search button.
  5. Click on the name of the host account you would like to modify.
  6. Scroll down to the My Webex: section.
  7. In the Additional recording storage: field, type the amount of additional storage you would like to assign to this user.
  8. Scroll to the bottom of the page, then click the Update button.

For all hosts

  1. Log in to your Webex site administration page.  (Example: https://SITENAME.Webex.com/admin.php)
  2. Click the Configuration link on the left-hand side of the page.
  3. Select Common Site Settings > Options.
  4. Scroll down to the Site Options section.
  5. Below the Personal recording storage limit option, enter the new amount of storage available to users in the My Webex Standard or My Webex Pro field, depending on which type the site's host accounts are configured with.
    • Notes:
      • You can determine which field to enter the value in by modifying a host account (Refer to the For individual hosts section above).
      • Disabling the 'Personal recording storage limit' option will allow hosts to use up to the maximum amount of available storage on a site.
      • If you need to increase the amount of storage available on your Webex site, contact the Cisco Webex Sales team to discuss site storage options. For help: How Do I Contact Webex Sales?
      • If the Personal recording storage limit option is enabled, and the value in the My Webex Standard or the My Webex Pro field is 0, either disable the Personal recording storage limit option or enter a 1 into the respective field.
  6. Scroll to the bottom of the page, then click the Update button.

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