Shared PDF Presentation Appears Black and White

Shared PDF presentation appears black and white.

Color PDF presentation loads as black and white during presentation sharing.

Shared Adobe Acrobat files are in grayscale instead of color.

PDF presentation shared by the presenter loads in black and white.

Shared Adobe Acrobat (.PDF) files are not in color.

Steps to troubleshoot this issue:

Check that the WebEx Document Loader is not set to grayscale:

Open the .PDF file in Acrobat Reader, or the default .PDF application on your computer.
Click on the File menu, then select Print.
Select the WebEx Document Loader as the printer.
Make sure Print in grayscale (black and white) is not checked.
Click Print.
Try to share the file again.

Verify whether your computer is set to use Adobe Acrobat as the default PDF reader.
- If No, set Adobe as the default PDF reader.
  - Method 1
    1. Browse to the location of the .PDF file you are attempting to share.
    2. Right-click on the saved .PDF file.
    3. Click Open with....
    4. Under Choose the program you want to use to open this file select Adobe Reader.
    5. Check the box Always use the selected program to open this kind of file.
    6. Click OK to confirm that the .PDF file loads using Adobe Reader.
  - Method 2
    1. Do one of the following:
    - On Windows 7: Go to Start > Control Panel.
    - On Windows 10: Type Control Panel in the Type here to search field on the taskbar, then press the enter key.
    1. In Control Panel, click Default Programs.
    2. Click Associate a file type or protocol with a program.
    3. Based on your Operating System (OS), do one of the following:
    - On Windows 7:
    1. Double-click on .pdf.
    2. Under Choose the program you want to use to open this file, select Adobe Acrobat Reader.
    3. Check the box Always use the selected program to open this kind of file.
    4. Click OK to confirm that the .PDF file loads using Adobe Reader.
    - On Windows 10:
    1. Click the Choose default apps by file type link.
    2. Scroll down to .PDF, then click Choose a default.
    3. In the Choose an app window, select Adobe Acrobat Reader.
If Yes, Uninstall Adobe Reader and Install the latest version of Adobe Reader by going to https://get.adobe.com/reader/.

As a workaround, use desktop or application sharing instead of presentation sharing to share the PDF presentation.

If you continue to have issues, contact Technical Support for help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?