Alerts center in Control Hub is a central place to manage alerts for your Webex deployment. Administrators can configure alerts to be delivered through email, webhooks, PagerDuty, or in a Webex App space. Regardless of the delivery channel configured, all alerts will always appear in Control Hub.

Each administrator has their own set of alerts and rules that they can create and view in My alerts and My rules tabs, and they can view all alerts and rules from other administrators in the organization in the All alerts and All rules tabs. Administrators can also view announcements, such as software updates from Cisco, in the alerts center.

Alerts for the last 14 days will appear in the Alerts section, you can export historical alerts for the last 30 days in a CSV format by clicking on the export button.

There are two categories of alerts: Threshold-based and Service-generated.

Alerts in Alerts center Manage alerts in Alerts center

Threshold-based alerts

Administrators can create a rule to monitor for specific events by specifying specific thresholds, such as participants who reach more than 300ms of latency or a packet loss of more than 8%. These alerts are only triggered if the administrators configure them by creating a rule.

Administrators can further configure how these alerts are delivered by choosing the delivery channel for them:

  • Email—You can add up to 30 email addresses as recipients to receive the alerts.
  • Webex App—You can receive the alert in a new space, an existing space, or in a 1:1 space.
  • Webhook—The alerts will be delivered to the webhook URL configured in Control Hub.
  • PagerDuty—You can input a service key to deliver the alerts to a related service using PagerDuty.

Service-generated alerts

These alerts are created automatically by Webex services. Most of these alerts are critical in nature that the administrator should pay attention to. Administrators can manage how these alerts are delivered by choosing the delivery channel for them similar to threshold-based alerts. The delivery channels include email, Webex App, webhook, and PagerDuty.

View alerts and rules

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From the customer view in https://admin.webex.com, go to Alerts center.

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Select one of the following:

  • To view alerts, select My alerts or All alerts.
    • In the All alerts tab, when you select a filter for a single service, an additional drop-down box appears so you can further refine your search.More filter options in Alerts center
  • To view rules, select Manage, and then select My rules or All rules.
    • In the All rules tab, when you select a filter for a single service, an additional drop-down box appears so you can further refine your search.More filter options in Alerts center
    • In the All rules tab, when you select a filter for Device Name or Email, a search bar appears so you can search for all rules related to a specific user or device.Search bar for devices and users in Alerts center

See this article for details on how to set up alerts for participants who use Webex Meetings and Webex Calling.

For devices, you can create rules to get alerts for:

  • Offline and online events—An event is registered after a device has been offline for 10 minutes or has come back online 10 minutes ago. You can create up to 100 of these alerts.
  • Issues that are detected or resolved events—You can select if you want to receive all alerts or mute the ones that you don't wish to receive. You can create up to 100 of these alerts.
  • Software version expiry—An alert is sent out 14 days and 3 days before the software version expires for the device. You can create up to 10 of these alerts

See this article for more details on how to set up alerts for devices in your organization.

There are two categories of service alerts for Dedicated Instance: Maintenance alerts and Proactive alerts.

Maintenance alerts

Maintenance alerts are enabled by default. Partner or customer administrators should verify or configure the delivery channel to get notified over email and/or Webex space.

To add delivery channel information to receive maintenance alerts:

  1. From the customer view in https://admin.webex.com, go to Alerts center.
  2. Select Manage > All rules.
  3. Click Calling-Maintenance and Outage Alerts and scroll down to Delivery Channel.
  4. Select either or both of the Email or Webex spaces check boxes to receive notification on the preferred channel.

    You can add upto 30 email IDs.

    To receive notification on Webex space, you must have a Messaging license. Bot access is enabled in Apps/bots, you’re permitted to be a member of the organization room, otherwise you need to contact your organization administrator for fix.

    You can select Webhooks if you have Webhooks enabled at the organizational level. For more information, see Enable webhooks for alerts in Control Hub.

    Maintenance alert delivery
  5. Enter the Email and Webex space information and click Save to save the changes.

Whenever there's a maintenance, Control Hub automatically displays a banner including the details of the cluster, region along with the date and time on which there’s maintenance.

Proactive alerts

Partner or customer administrators can subscribe to day two or day three proactive alerts, event notifications and get the same delivered to either or both of email or spaces in the Webex App by selecting the Delivery Channel while creating the alert.

For example: CUCM Video Conf Bridge Out of Resource Count High, CUCM MTP Out of Resource Count High.

To create a proactive alert rule

Only partner or customer admin with full admin rights can create rules.

  1. From the customer view in https://admin.webex.com, go to Alerts center.
  2. Select Manage > Create rule.Alert center CH
  3. In the Summary section:
    1. Select Calling from the Service drop-down list.
    2. Select Alerts for Dedicated Instance from the Type drop-down list.
    3. Select the preferred Severity. By default the severity is High.

      • We recommend that you create rules for proactive alerts with medium or low severity.

      • You receive alerts that meet or exceed the severity you selected while creating the rule.

    4. Add Title for the new rule.
  4. All the check boxes in the Rules section are selected by default. Uncheck the ones based on your preferences.
  5. Select the Delivery Channel to receive the alert.

    You can select Webhooks if you have Webhooks enabled at the organizational level. For more information, see Enable webhooks for alerts in Control Hub.

  6. Click Save.

    Once the rules are created, it takes a maximum of 6 hours to start receiving the notifications.

    Proactive alerts

Certificate expiry alert:

An expiry alert is sent to UCM Cloud customers 67 days before the expiration date, and then every week until the certificate is renewed.

  • Customer owned and managed certificates - A proactive alert is sent from Control Hub, and you’re responsible for renewing and managing the certificate.
  • Cisco owned and managed certificates - A proactive alert is sent from Control Hub, and we’re responsible for renewing and managing the certificate.

To receive an alert when a certificate expires, you should set up a proactive alert.

Control Hub application status alarm definitions

For a list of available alarm definitions for Dedicated Instance, see Control Hub application status alarm definitions.