Keep up to date with your Webex services by setting up alerts. With alerts center, you can view all important events and updates in one place.
Alerts center in Control Hub is a central place to manage alerts for your Webex deployment. Administrators can configure alerts to be delivered through email, webhooks, or in a Webex App space. Regardless of the delivery channel configured, all alerts will always appear in Control Hub.
Each administrator has their own set of alerts and rules that they can create and view in My alerts and My rules tabs, and they can view all alerts and rules from other administrators in the organization in the All alerts and All rules tabs. Administrators can also view announcements, such as software updates from Cisco, in the alerts center.
Alerts for the last 14 days will appear in the Alerts section, you can export historical alerts for the last 30 days in a CSV format by clicking on the export button.
There are two categories of alerts: Threshold-based and Service-generated.
Administrators can create a rule to monitor for specific events by specifying specific thresholds, such as participants who reach more than 300ms of latency or a packet loss of more than 8%. These alerts are only triggered if the administrators configure them by creating a rule.
Administrators can further configure how these alerts are delivered by choosing the delivery channel for them.
These alerts are created automatically by Webex services. Most of these alerts are critical in nature that the administrator should pay attention to. Administrators can manage how these alerts are delivered by choosing the delivery channel for them.
View notification and rules
From the customer view in https://admin.webex.com, go to Alerts center.
Select one of the following:
See this article for details on how to set up alerts for participants who use Webex Meetings and Webex Calling.
There are two categories of service alerts for Dedicated Instance: Proactive alerts and Maintenance alerts.
Partner or customer administrators can subscribe to day two or day three proactive alerts, event notifications and get the same delivered to either or both of email or spaces in the Webex App by selecting the Delivery Channel while creating the alert.
For example: CUCM Video Conf Bridge Out of Resource Count High, CUCM MTP Out of Resource Count High.
With maintenance alerts, partner or customer administrators can:
- Get notified over email when there is an outage or maintenance is scheduled, started, or ended for a UC application.
- Subscribe to maintenance and outage notifications.
- Set banner of a cluster/s for a customer in Control Hub with below status and notifies the customer in Alerts:
- Scheduled maintenance
- Start maintenance
Get notified over email, team space and Control Hub for maintenance alerts for a UC application.
To see the maintenance banner
Whenever there's a maintenance, Control Hub automatically displays a banner including the details of cluster, region along with the date and time on which there is maintenance.
- From the customer view in https://admin.webex.com, go to Calling.
- Click Dedicated Instance. You can see if there are any maintenance banner.
To create a new rule
Only partner or customer admin with full admin rights can create rules.
- From the customer view in https://admin.webex.com, go to Alerts center.
- Select .
- In the Summary section:
- Select Calling from the Service drop-down list.
- Select Alerts for Dedicated Instance from the Type drop-down list.
- Select the preferred Severity.
- Add Title for the new rule.
- All the checkboxes in the Rules section are selected by default. Uncheck the ones based on your preferences.
- Select the Delivery Channel to receive the alert.
You can select Webhooks if you have Webhooks enabled at the organizational level. For more information, see Enable webhooks for alerts in Control Hub.
- Click Save.
Once the rules are created, it will take maximum of 6 hours to start receiving the notifications.
Control Hub application status alarm definitions
For a list of available alarm definitions for Dedicated Instance, see Control Hub application status alarm definitions.