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PagerDuty helps teams all over the world proactively manage and respond to business-critical incidents. When connected to Webex App, users can automate incident management and come together to resolve issues even faster.
Examples of Cisco-developed bots in use. |
Bots in Webex App
IMPORTANT: Cisco Webex announces discontinuation of the Notion Bot integration
with Webex App. This bot will no longer be supported and no new installations will be
possible beyond March 31st, 2024. If you have the bot added in a space or have a 1-1 active
with the Notion bot, it should continue to work till June 30th, 2024. Post this the bot will
stop working. If you would like to build a similar integration on your own, please explore
our Webex bot documentation at https://developer.webex.com/docs/bots. |
Examples of Cisco-developed bots in use. |
Bots can help to extend the functionality of Webex App to include a third-party app. You can add bots to Webex App spaces and interact directly with the third-party app from the space. When you've added
the bot to the space, you can send ahelp
message to the bot and the response
includes the commands that the bot supports.
You can add a bot to any type of space; add a bot to your project space with other people and interact directly with the third-party app from your space. Or you can create a space with just you and the bot to interact with the third-party app.
Webex App Hub contains a catalog of bots and apps developed by Cisco and third-party developers.
Cards in Webex App
Bots present information within Webex App in various ways. Bot cards make it easier for users to interact directly with the bot’s response to a command. You can select from drop-down menus, use buttons, and even use text fields to update and gather information.
See Buttons and Cards for your Webex apps.
Report any issues on the bot with cards to devsupport@webex.com. |
Create a space with the PagerDuty bot in Webex App, then link to your PagerDuty account.
1 |
Click in the Webex App bar, then select Send direct message. |
2 |
Type The bot responds with a card in the space to continue.
|
3 |
Click Link PagerDuty account and log in with your credentials. |
4 |
Choose or search for the service you want to connect to, then select Connect. |
-
New incident triggered
-
Acknowledged
-
Escalated
-
Resolved
What to do next
Interact with the bot directly by sending one of the commands below. If you're in a group space with the bot, type@PagerDuty
, select PagerDutyBot and then type your command.
-
help
-
create
-
oncall
-
manage
-
connect
-
ack
(can only be done once) -
resolve
-
note | <your notes>
-
escalate
To manage any incident, type |
Create new or edit existing notifications for any PagerDuty bot space.
1 |
In the bot space, type
| ||
2 |
Select the provided link to go to the PagerDuty notifications dashboard. | ||
3 |
From the dashboard:
|
Create and manage an incident from a Webex App space.
1 |
In the bot space, type
| ||
2 |
Complete the following fields in the Create new incident form, then select Create.
The bot creates an incident card with the latest status of the incident. Use the buttons to manage the status and add notes.
|