If you make and answer a lot of calls throughout your work day or you manage multiple lines or shared lines, we've got just the thing for you. Just open the multi call window from Webex App. From there, you can make and answer calls, get a quick view of your line status, and easily access some common calling features, such as mute, hold, share, conference, park, barge, transfer, and record.
The following calling features are currently only available if you're set up with Unified CM: line status, barge, and privacy. Find out what calling service you have.
In the app header, click your profile picture, go to , and then check the Show Multi Call window check box.
Before you begin:
You must be set up with Unified CM to see your line status. Find out what calling service you have.
When you manage multiple lines or you share lines with coworkers, make use of our color-coded line status. At a glance, you can tell what's going on with all of your lines:
- —a call is coming in
- —you're on a call
- —a line is free
- —a line is in use by someone else
When you start using the multi call window, privacy is automatically turned on. That means that if you share a line with other people, others won't be able to see when you're using that line. It also means others won't be able to barge into a call on that line. You can always turn that setting off at any time.
Before you begin
You must be set up with Unified CM to use the privacy setting. Find out what calling service you have.
From your multi call window, scroll to the bottom and toggle off the Privacy setting.
When you make a phone call, the call goes through your primary line, by default. If you have multiple lines, you can choose which line to use for certain calls.
From the bottom of the multi call window, select the drop-down arrow and choose the line you want to use for your call.
Choose one of the following options:
Suddenly have some background noise during a call that you don't want the other person to hear? Just mute yourself and then when the distraction is over, unmute yourself to resume your conversation.
Go to the line you're using and click Mute.
You know you're muted when the icon turns red.
While you're on a phone call with someone, you can put them on hold so that you can make or answer another call or get more information.
Go to the line you're using and then click Hold.
To go back to your held call, select Resume.
When you're on a phone call with someone, you can share your whole screen or just certain applications. That way, people can see what's being talked about. Webex App suppresses notifications for incoming messages or calls when you're sharing your screen or application.
From the line you're using, click More and then select Share.
Follow the desktop steps outlined in Share your screen in a phone call.
When you’re on a phone call, you can pull someone else into the conversation without having to schedule a meeting. Webex App is video capable, so you can share your video when you initiate the conference call with someone who's also using Webex.
From the line you're using, click and then follow the desktop steps outlined in Start a conference call.
If you're part of a call park group, you can park an ongoing call. When you park a call, the call gets assigned a parked number that's not your phone number. You can then use that parked number to retrieve the call from another device. Or you can share the number with people in a different department so that one of them can retrieve the call from their own device.
Before you begin
Your administrator must make you a member of a call park group.
From the line that you want to park, click More, select , and then follow the desktop steps outlined in Park a call.
Anytime a shared line is in use, you can barge in to that call. That is, unless someone has turned on privacy for that line.
Before you begin
You must be set up with Unified CM to be able to barge into a call. Find out what calling service you have.
When a shared line is in use, click Barge to join the active call.
After barging in to the call, you can mute yourself, put the call on hold, and of course leave the call when you're done.
When you're on a phone call, you can transfer that call to someone else and if you'd like, let that person know why you're transferring the call to them.
From the line that you're using, click Transfer and then follow the desktop steps outlined in Transfer a call.
When you record a phone call, your main call window opens, where you can then manage your recording. Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically, or you may be able to decide which calls you want to record. You're presented with a visual indicator letting you know when a call is being recorded.
Choose the line you want to record, click , and then follow the desktop steps outlined in Record your phone calls.
You can tell if a line has a voice message and how many calls you've missed.
To listen to your voice messages, go to your main Webex App window and then follow the desktop steps outlined in Listen to or read your voice messages.