Outdial Automatic Number Identification (ANI)

The Outdial Automatic Number Identification (ANI) feature allows an agent to select a phone number as the caller ID for an outdial call.

To make an outdial ANI list available to an agent, add the outdial ANI list to a desktop profile, and assign the profile to the agent.

Create an outdial ANI

To create an Outial ANI:

Select Services Contact Center.

From the Contact Center navigation pane, select Desktop Experience Oudial ANI.

Click Create Outdial ANI.

Enter the following details in General settings:


Field	Description
Name	Enter a name for the outdial ANI.
Description	Enter a description for the outdial ANI.

The Name and Description fields allow alphanumeric characters, space, hyphen (-), and underscore ( _ ).

Go to icon in the Entry List section to add a new outdial ANI entry.

Enter the following details in the Add Outdial ANI dialog:


Field	Description
Name	Enter a name for the outdial ANI entry. The field allows alphanumeric characters, space, hyphen (-), and underscore ( _ ).
Number

Click checkmark under Actions to add a Number to the list.

Click Add More to add the numbers to the Entry list.

You can edit or delete the added entry by clicking the edit and delete icons under the Actions.

Click Create to create an outdial ANI.

To edit an Oudial ANI

1	Sign in to Control Hub.
2	Select Services > Contact Center.
3	From the Contact Center navigation pane, select Desktop Experience > Oudial ANI to view the list of Outdial ANIs.
4	Click the Outdial ANI that you want to edit. Outdial ANI details open in editable mode.
5	Edit the details of outdial ANI.
6	Click Save to save the edits else click Cancel to discard the changes.

To delte an outdial ANI:

You can't delete an outdial ANI if it is associated with any entity, for example, a desktop profile.

1	Sign in to Control Hub.
2	Select Services > Contact Center.
3	From the Contact Center navigation pane, select Desktop Experience > Outdial ANI.
4	Click the outdial ANI that you want to delete.
5	Click the delete icon on top right of the page.
6	Click Delete in the confirmation pop-up message to delete the outdial ANI.