Manage Outdial ANI
Sections of this article help you to manage outial automatic number identification (ANI) for Contact Center.
Outdial Automatic Number Identification (ANI)
The Outdial Automatic Number Identification (ANI) feature allows an agent to select a phone number as the caller ID for an outdial call.
To make an outdial ANI list available to an agent, add the outdial ANI list to a desktop profile, and assign the profile to the agent.
Create an outdial ANI
1 |
Sign in to Control Hub. | ||||||
2 |
Select Services Contact Center. | ||||||
3 |
From the Contact Center navigation pane, select Desktop Experience Oudial ANI. | ||||||
4 |
Click Create Outdial ANI. | ||||||
5 |
Enter the following details in General settings:
The Name and Description fields allow alphanumeric characters, space, hyphen (-), and underscore ( _ ). | ||||||
6 |
Go to icon in the Entry List section to add a new outdial ANI entry. | ||||||
7 |
Enter the following details in the Add Outdial ANI dialog:
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8 |
Click checkmark under Actions to add a Number to the list. | ||||||
9 |
Click Add More to add the numbers to the Entry list. | ||||||
10 |
Click Create to create an outdial ANI. |
Edit an outdial ANI
1 |
Sign in to Control Hub. |
2 |
Select . |
3 |
From the Contact Center navigation pane, select to view the list of Outdial ANIs. |
4 |
Click the Outdial ANI that you want to edit. Outdial ANI details open in editable mode.
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5 |
Edit the details of outdial ANI. |
6 |
Click Save to save the edits else click Cancel to discard the changes. |
Delete an outdial ANI
To delte an outdial ANI:
Before you begin
You can't delete an outdial ANI if it is associated with any entity, for example, a desktop profile.
1 |
Sign in to Control Hub. |
2 |
Select . |
3 |
From the Contact Center navigation pane, select . |
4 |
Click the outdial ANI that you want to delete. |
5 |
Click the delete icon on top right of the page. |
6 |
Click Delete in the confirmation pop-up message to delete the outdial ANI. |