• Generating logs is available for those with full admin access. Read-only admins can get access, when Automatic Crash Reporting has been enabled for the organization. This can be enabled from the Settings page.

  • You can’t generate logs from a device that’s offline. You can download any previously generated logs even when the device is offline.

  • The logs don’t include PII.

  • Webex Edge for Devices linked devices need to be running CE9.14.3 or later. To generate logs from Control Hub from these devices, you need enable it on the device first. Set the configuration Logging CloudUpload Mode to On.


On the customer view on https://admin.webex.com , go to Devices and select the device you want to generate logs from.


Go to Support and Device Logs . Click Generate Log to generate a new log bundle.

The new logs are added to the list of previously generated log bundles. Click Download next to the log bundle you need and proceed to troubleshoot.

The logs are automatically sent to Cisco’s Technical Assistance Center (TAC). If you contact TAC, copy the Feedback ID and include it in your support case.