Enable incoming call experience for an organization

To access in-call experience capability in the organizational level, complete these steps:

Before you begin

The Webex Calling administrator can enable organization-level screen or video sharing and request for remote control. This value displays at the organization-level setting, even if the user has enabled user-level or template-level setting.

1

From the admin view in https://admin.webex.com, navigate to Calling under Services > Client Settings. The settings page displays.

2

From In-call experience, select the toggle to enable or disable these settings:

  • Request remote control—Allows users to request and gain control of others' shared content.
  • Video on desktop—Allows desktop users support video calling, and setting the default for answering calls with video on.
  • Video on mobile—Allows mobile users support video calling, and setting the default for answering calls with video on.
  • Screen sharing—Allows to share the screen at the organization-level.

Enable or disable in-call experience for a user

Before you begin

The Webex Calling administrator can enable screen or video sharing and request for remote control for the selected user. This value has precedence over the organization-level and user-level settings.

1

From the customer view in https://admin.webex.com, go to Users.

2

Select the user you'd like to modify.

3

Select Calling > In Call Experience.

4

Select the toggle to enable or disable video options:

  • Request remote control—Allows users to request and gain control of others' shared content.
  • Video on desktop—Allows desktop users support video calling, and setting the default for answering calls with video on.
  • Video on mobile—Allows mobile users support video calling, and setting the default for answering calls with video on.
  • Screen sharing—Allows sharing the screen at the user-level.

 

Once this setting is configured for a user, further modifications are made at the user level. User settings will not automatically return to the organization’s default setting.

Enable in-call experience for a user-group

To monitor the in-call experience capability at the user-group level, complete these steps:

Before you begin

The administrator can enable screen sharing, video sharing, and remote access for a user-group. If the user has set the user-level settings, then it shows the customized value for the user. This value overrides the value set in the organization-level setting and template setting. You can also view the template setting that is applied for a group.

1

Navigate to Calling under Services > Client Settings.

2

From In-call experience, select the toggle to enable or disable these settings:

  • Request remote control—Allows users to request and gain control of others' shared content.
  • Video on desktop—Allows desktop users support video calling, and setting the default for answering calls with video on.
  • Video on mobile—Allows mobile users support video calling, and setting the default for answering calls with video on.
  • Screen sharing—Allows to share the screen at the user-group level.
3

You can use calling templates to apply settings for an entire group. The calling templates allow to search an existing template, view the settings that are applied, duplicate the template, and add a group to an existing template. See Apply in-call experience settings through a calling template in theEnable or disable incoming call experience article for details.