Group call pickup enables a user to answer any ringing line within their pickup group. A pickup group is a group administrator-defined set of users within a Site, to which the call pickup feature applies. The group call pickup feature requires call pickup groups to be added, modified, and removed as well as assigning specific users to that pickup group.

Create a call pickup

Call pickups must meet the following conditions:

  • A user can only be assigned to one call pickup.

  • A call pickup can only have users from the same location.

  • A location may have multiple call pickups.

  • Call pickup names must be unique.

1

From the customer view in https://admin.webex.com, go to Services > Calling > Features.

2

Click Call Pickup and then click Create Call Pickup.


 
You may be asked to select a location in a pop up window.
3

Select the Location from the drop-down menu.


 

If you have previously selected a location, ensure the correct one is selected.
4

Enter a name for the call pickup.
5

Search for and add available users, workspaces or virtual lines by name, phone number, or extension to the call pickup.
6

Click Create.

Example

Want to see how it's done? Watch this video demonstration on how to create and modify a call pickup group in Control Hub.

Edit a call pickup

1

From the customer view in https://admin.webex.com, go to Services > Calling > Features.

2

Click Call Pickup, and select the call pickup that you want to edit.

3

Make any changes to the call pickup, and then click Save.