Assign Direct Inward Dialing (DID) number or extension

✓

✓

✓

✓

Assign Webex Calling users as a member

✓

✓

✓

✓

Assign virtual line as a member

✓

✓

✓

✓

Assign workspace as a member

✓

✓

No

Add members from another location

No

✓

✓

✓

Display specific caller ID name when calls are forwarded to members

✓

✓

✓

No

Display specific caller ID phone number when calls are forwarded to members

No

✓

No

No

Allow outgoing calls with feature's caller ID

No

✓

Yes

(user can't select)

✓

Add callers to queue

No

✓

No

No

Provide Interactive Voice Response (IVR) for callers to route the calls to right department or group

✓

No

(Auto Attendant can be used as IVR)

No

(Auto Attendant can be used as IVR)

No

Route incoming calls based on business hours

✓

✓

No

No

Route incoming calls based on non-business hours

✓

✓

No

No

Route incoming calls based on holidays

✓

✓

No

No

Automatically route incoming calls to members based on priority and skill

No

✓

✓

(not based on skills)

No

Automatically route incoming calls based on different options like all members at once, sequentially to each member, longest idle, etc

No

✓

✓

No

Route incoming calls to voicemail

✓

✓

✓

Forward incoming calls selectively based on defined criteria

✓

✓

✓

✓

Add alternate numbers

✓

✓

✓

No

Set special ringing pattern for incoming calls

✓

(only when an Alternate Number is configured as main number)

✓

✓

(only when an Alternate Number is configured as main number for Call Queue and Hunt Group)

No

Set audio announcement language and timezone

✓

✓

✓

✓

Handle overflow calls

No

✓

✓

✓

Set welcome message for callers

✓

✓

No

No

Set comfort message, wait message, hold music, call whisper

No

No

No

Set personalized greetings and messages

✓

No

No

Provide call back option to callers

No

✓

No

Add supervisors for monitoring calls

No

✓

No

No

Divert calls when unanswered

No

✓

✓

View analytics and download reports

✓

✓

No