June 1, 2021

Camera Firmware and App Update

You can use the Updates button on the Cisco Webex Desk Camera app and easily update both your camera firmware and your camera app.

Improvements on Autofocus and Image Noise Reduction

In this release, we deliver image quality improvements including autofocus and image noise reduction. This improves your video experience in different workspaces and light conditions.

February 2021

Cisco Webex Desk Camera is launched with Firmware Release 2.2.1.

Known problems (bugs) are graded according to severity. This article contains descriptions of the following:
  • Open bugs of severity 1 to 4

  • Resolved bugs of severity 1 to 4

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.

Before you begin

You need the following to access the Bug Search Tool:
  • An internet connection

  • A web browser

  • A Cisco.com username and password


Open the Bug Search Tool.


Sign in with your Cisco.com username and password.


Ender the bug ID number in the Search for field and press Enter.

What to do next

For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool page.

The following bugs are unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.

  • CSCvy40483 When camera is in 4k live view, the cpu usage is very high in Mac OS.

June 1, 2021

Version 2-3-0001-7

We resolved the following issues in this release:

  • CSCvw63115 Users can see film grains/noise at black/grey objects area in the image or under low light condition.

  • CSCvx13115 When the camera doesn't detect human faces, auto focus jitters occur.

  • CSCvx28199 Camera app gets stuck as a blank white window(intermittent).

  • CSCvw61198 Camera app has high CPU utilization.

  • CSCvx17160 Sometimes the camera outputs video of low resolution720P@30fps

  • CSCvy22489 Cisco Webex Desk Camera Information Disclosure Vulnerability

  • CSCvy40854 Image quality improvements on Webex Desk Camera

  • CSCvy48934 Audio Tuning for Webex Desk Camera

The operation of the camera requires the computer to meet or exceed the minimum system requirements. For the system requirements, see Cisco Webex Desk Camera User Guide.

The computers with low performance may cause the following problems:

  • On Mac OS, when the camera is on live view mode at a 4K resolution through the Cisco Webex Desk Camera app, the CPU usage is high.

  • If your computer is under a heavy load, lip sync, low frame rate, or video delay may occur in recordings or in meetings.

When you connect Cisco Webex Desk Camera to an ASUS GL552V, ASUS Zenbook 15, or MSI laptop with the USB C-C cable, the laptop can't detect the camera. Always use the shipped USB C-A cable on these laptops.