Availability of Bulk feature in Webex Contact Center Platforms:
Webex Contact Center platform supports this feature.
Webex Contact Center 1.0 platform doesn’t support this feature.
Bulk operations uniquely identify a configuration object by its name. If a row in a CSV file contains a name in which an object doesn't exist, Webex Contact Center creates an object with that name. If an object with that name exists in Webex Contact Center, it is updated with the values of other properties defined in the CSV file.
In general, configuration objects use CSV files for bulk operations; audio files require the input as a Zip file.
Use the Bulk Operations feature to add or modify the following configuration objects:
Outdial Entry Point
DN to EP Mapping
Follow these steps to perform a bulk operation:
Log in to the customer organization using the URL https://admin.webex.com.
From the Services section of the navigation pane, select .
The Bulk Operations dashboard displays the following information about jobs executed earlier.
The recent bulk operations appear at the top. Only one bulk operation can be active at a time. If a bulk operation is already in progress, the option New Bulk Operation is disabled.
Click New Bulk Operation.
The Bulk Operations dialog box appears.
For step 1, choose a Configuration object.
Choose an option.
For Step 2, Choose a Bulk Operation, choose either Import or Export option.
The Import Status screen appears.
You can either close and continue in the background or wait for the process to complete and click Close.
In the Bulk Operations dashboard, click the job entry to access additional information about that job. A dialog box displays additional information about the job.