Overview

Microsoft Teams users now have access to a comprehensive enterprise grade Webex Calling experience through our enhanced integration. Accessible with a single click from within the Microsoft Teams interface, users have access to Webex Calling features like mid-call control, voicemail, call history, directory search, and our market-leading Audio Intelligence noise removal technology.

Seamlessly integrated into the Microsoft Teams interface, businesses can now provide users with the proven, reliable enterprise calling experience they need with Webex Calling directly from within Microsoft Teams.

Webex Calling integration with Microsoft Teams provides users with the best calling experience through the Microsoft Teams interface. It’s included at no additional cost for Webex Calling, Webex for BroadWorks, and Cisco Unified Communications Manager.

Webex Call integration with Microsoft Teams

For more information, see: Webex Calling in Microsoft Teams.

Prerequisites

  • Webex App and Microsoft Teams
  • Webex Calling
    • No additional prerequisites
  • Webex Calling Dedicated Instance
    • Supported Cisco Unified CM version: 12.5.x or 14.x
    • Supported Cisco Unified CM version for call history (recent calls): 12.5 SU7 or 14 SU3
    • Users synced to Control Hub
  • UCM Cloud
    • Supported Cisco Unified CM version: 12.5.x or 14.x
    • Supported Cisco Unified CM version for call history (recent calls): 12.5 SU7 or 14 SU3
    • Users synced to Control Hub
  • Cisco Unified Communications Manager (on-premises)
    • Supported Cisco Unified CM version: 12.5.x or 14.x
    • Supported Cisco Unified CM version for call history (recent calls): 12.5 SU7 or 14 SU3
    • Webex Cloud-Connected UC (CCUC)
    • Users synced to Control Hub
  • Webex Calling for BroadWorks
    • Latest or a supported release of BroadWorks
  • Administrators - Configuration

What's new

Stay updated on the latest features for the Webex Calling integration with Microsoft Teams.

January

Configure to hide Webex App window for Microsoft Teams users––for group and user

Through Control Hub, the administrator can now configure a user-group and/or individual user to hide the Webex App window when users interact with the Webex Call Integration with Microsoft Teams.

See Configure to hide Webex App window for Microsoft Teams users for more details.

Find your work number and access call settings––Now supported for Webex Calling and UCM

You can find your work phone number and access Webex App call settings directly from the Webex Call integration.

See Find your work number and access call settings for more details.

View recent calls––Now supported for UCM

Missed a call and want to see who it was? View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. You can even call them back at the same number they called you from.

2022

November

Listen to Voicemails––Now supported for Webex Calling

The Webex Call Microsoft Teams integration now requires users to log in to both Microsoft Teams & Webex Calling when they begin to use the integration after each login to Microsoft Teams.

Got a voicemail? You can now view, listen to, or delete your Webex Calling Voicemails and see up to 20 voicemail messages received within the last 7 days.

See 'Listen to Voicemails' section under the Desktop tab of this article for more details.

Configure to hide Webex App window for Microsoft Teams users––for entire organization

Through Control Hub, the administrator can now configure an organization to hide the Webex App window when users interact with the Webex Call Integration with Microsoft Teams.

See Configure to hide Webex App window for Microsoft Teams users for more details.

July

View Recent calls––Now supported for Webex Calling and BroadWorks

Missed a call and want to see who it was? View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. You can even call them back at the same number they called you from.

This release doesn't support UCM calling.


 
BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.
January

Direct calls with channel members

Click Webex Call in your message window to call another channel member –without the need to switch to a direct chat first.

Administrators––Click Webex Call to access permissions, then click the link to enable Read the members of channels for your organization.

2021

September

View call history

View up to 20 of the app-to-app calls you made, received, and missed in the last 7 days in your Recent Calls. Recent calls displays in-app call history only.


 

This release doesn't support UCM calling, Webex Calling, or Broadworks.

February

Speed dial improvements

  • You can now add contact names and phone numbers outside of your Azure Active Directory and Outlook contacts, so you can save that local pizza place as a speed dial for those Friday afternoons!
  • If a contact has more than one number, you can now select which number to save as your speed dial number.

Make a video call

Now you can choose between audio or video calls.

Interactive Voice Response (IVR) dialpad

You can now access the dialpad in an audio or video call, giving you full Dual-Tone Multi-Frequency (DTMF) support.

Getting started

Users - Permissions

The first time you use Webex Calling (or whenever you sign into Teams), you must grant permissions to search contacts and interact with Microsoft Teams. Enter your username and password to verify.


 
You need to sign in to Microsoft Teams and Webex Calling account to start using Webex Calling.
Sign into the Webex Calling integration for MS Teams

Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser. Call your Outlook and directory-synchronized contacts, or custom contacts, and add them as speed dials.

Make a call with the dialpad

1

In the team space, click Webex Call in the side menu.

2

Start typing a name, telephone number, or video address of the person you want to call.


 

Typing a name searches your personal directory-synchronized and Outlook contacts.

3

Select the contact you wish to call and click voice call or video call to connect.

Turn a chat into a call

1

In direct chat, click Webex Call below the message window.

2

Select the number under the contact to view calling options in the drop-down list.

3

Click voice call or video call to connect.

The app opens in a new window.

Call a channel member

Use Webex Calling to call another member in the channel and without creating a direct space.

Before you begin

Administrators––Click Webex Call to access permissions and allow Read the members of channels.

1

In a channel, click Webex Call in the message window.

2

Start typing the member's name in the Select or search field, then select their name.

(Optional) Click the drop-down under their name to change the outbound call options.

3

Click audio call or video call to connect.

Add a speed dial

Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.

1

Go to Webex Call in the side menu.

2

Click Add a speed dial.

3

Type the name of a directory contact, or for a custom contact.

  • Add an Outlook or Azure Active Directory contact—Select the contact and choose the number from the drop-down.

  • Add a custom contact—Click Create new speed dial and enter the Name and Phone.


 

The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50.

4

Click Add.

Manage speed dials

Go to Webex Call in the side menu.

  • Edit a custom contact—On a contact's card, click Ellipses > Edit speed dial.

  • Re-arrange your speed dials—Click and drag your speed dials to change the order of how they appear on the screen.

  • Remove a speed dial contact—On the contact card, click Ellipses > Remove from speed dial.

View recent calls

Missed a call and want to see who it was? See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. You can even call them back at the same number they called you from.

The contact name, phone number, and call type isn't displayed for unknown numbers.

BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.

UCM On-prem administrators must enable unified call history to ensure this feature works correctly. See Webex Call Integration with Microsoft Teams for On-prem UCM for more details.

For Dedicated Instance, see Webex Call Integration with Microsoft Teams for Dedicated Instance for more details.

For UCM Cloud, see Webex Call Integration with Microsoft Teams for UCM Cloud for more details.

1

Go to Webex Call in the side menu.

2

In your Recent calls, hover over a call and click audio call or video call to connect.


 

Click Refresh at the bottom of the dialogue box to update call data.

Listen to voicemails

As a Microsoft Teams Webex Call integration user, you can click on a voicemail listing to view any voicemail that is available from Webex Calling. A blue badge will appear next to the voicemails that are unread.

You can then click on the play button to listen to the voicemail. You can call back the contact from the voicemail by using the audio/video buttons.

You can now play or delete your Webex Calling Voicemails and view up to 20 voicemail messages within the last 7 days in your Microsoft Teams application.

In the Voicemail list the following information will be available:

  • Contact name

  • Phone number

  • Date and Time

  • Voicemail duration

  • Blue badge indicator for unread voicemails


 

The Webex Calling administrator must enable voicemail for the users. For more information, see: Configure and manage voicemail settings for a Webex Calling user. Voicemail in the Webex Calling integration for MS Teams

1

Go to Webex Call in the side menu.

2

In the Voicemail listing view, select the voicemail you want to listen.

3

Click the Play button to hear the message.

You can quickly respond to the voicemails by selecting voice call or video call to connect.

Note: Click Refresh at the bottom of the dialogue box to update the recent voicemails.

Find your work phone number and access call settings

Go to Webex Call in the side menu, you can find My number at the top left corner which shows your work number.

You can now access and update Webex App call settings directly from the Webex call integration in the Microsoft Teams, without having to interact directly with the Webex App.

1

Go to Webex Call in the side menu.

2

Click Call Settings at the top right corner.

3

Update your settings and click Save.

Find your work phone number and access call settings

Make a call using Webex Call in a chat space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

1

On the home screen, tap New chat.

2

Search for the person you want to call, and then tap their name.

3

Tap Ellipsesand then select Webex Call.

4

Tap the number to open call options.

5

Select the number to dial and tap Call.

Make a call using Webex Call in a conversation space. The system automatically dials the phone number assigned to the contact. If there's not a phone number to dial, the assigned email address is used.

1

On the home screen, tap New chat.

2

Search for the person you want to call, then tap their name.

3

Tap Ellipsesellipses, then select Webex Call.

4

Tap on the number to open call options.

5

Tap the number to dial and tap Call .