The Cisco Webex Calling Integrated Experience with Microsoft Teams
For Microsoft Teams Users— Easily make calls with Microsoft Teams
Call using a dial pad or turn a chat conversation into a call using Microsoft Teams for Windows, Mac, Android, iPhone, iPad or Web browser. Call your directory-synchronized and Outlook contacts, or other custom contacts, and add these contacts as speed dials. See the tabs below for more information.
First Time Users—Permissions
When you first use this Cisco app (or sign out of Microsoft Teams) you're asked to grant permission to search contacts and interact with Microsoft Teams, and then asked to enter your username and password to verify.
For Microsoft Teams Administrators—Configure Webex Calling for Microsoft Teams
For more information on how to configure Webex Calling for your organization to support a seamless call experience in Microsoft Teams, see Configure Webex Calling for Microsoft Teams.
What's New in Cisco Webex Calling for Microsoft Teams
February 2021
Speed Dial Improvements
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You can now add contact names and phone numbers outside of your Azure Active Directory and Outlook contacts, so you can save that local pizza place as a speed dial for those Friday afternoons!
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If a contact has more than one number, you can now select which number to save as your speed dial number.
Make a Video Call
Now you can choose between audio or video calls.
Interactive Voice Response (IVR) dialpad
You can now access the dialpad when in an audio or video call, giving you full Dual tone Multi Frequency (DTMF) support.
Before you begin
Make sure your administrator or your team space owner has installed the Webex app in Microsoft Teams. If it's installed, you'll see the Webex Call icon in the app bar.
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When you're chatting with someone, click Webex Call at the bottom of the window. |
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Select the default number under the contact to get more calling options in the drop-down menu. |
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Click Call. The app opens in a new window.
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Before you begin
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In the team space, on the app bar, click Webex Call. |
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Start typing a name, telephone number, or video address of the person you want to call.
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Click on the suggested contact you want to call. |
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Click Audio or Video. |
Add and manage up to 25 contacts as speed dials from your Azure active directory and Outlook contacts, so you can call your most frequent contacts quickly and easily with your Cisco Webex Calling integration in Microsoft Teams. The app saves your speed dials to your Microsoft 365 profile. The indicator next to the speed dial title indicates when speed dials are being saved to the Microsoft cloud. You can also add custom speed dials for contacts not in your Azure active directory or Outlook contacts.
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In the team space, on the app bar, click Webex Call. |
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Click Add a speed dial. |
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Start typing a name to search for a contact to add the speed dial, or create a new speed dial. |
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Perform one of the following:
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Manage your speed dials in the following ways:
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Before you begin
1 |
On the home screen, tap
Chat
and
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Search for the person you want to call, and then tap their name. |
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Tap the elipses, and then select Webex Call .
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Tap on the number displayed to open options to call, and then select the number.
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5 |
Click
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Before you begin
1 |
On the home screen, tap
Chat
and
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2 |
Search for the person you want to call, and then tap their name. |
3 |
Tap the elipses, and then select Webex Call .
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4 |
To open call options, tap on the number and then select the number to dial.
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5 |
Click
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