The Cisco Webex Calling Integrated Experience with Microsoft Teams

For Microsoft Teams Users— Easily make calls with Microsoft Teams

Call using a dial pad or turn a chat conversation into a call using Microsoft Teams for Windows, Mac, Android, iPhone, iPad or Web browser. Call your Azure Directory and Outlook contacts, and add these contacts as speed dials. See the steps below for more information.

First Time Users—Permissions

When you first use this Cisco app (or sign out of Microsoft Teams) you're asked to grant permission to search contacts and interact with Microsoft Teams, and then asked to enter your username and password to verify.

For Microsoft Teams Administrators—Configure Webex Calling for Microsoft Teams

For more information on how to configure Webex Calling for your organization for a seamless call experience in Microsoft Teams, see Configure Webex Calling for Microsoft Teams.

Make a Call in a Conversation Tab

Before you begin

Make sure your administrator or your team space owner has installed the Webex app in Microsoft Teams. If it's installed, you'll see the Webex Call icon in the app bar.

1

When you're chatting with someone, click Webex Call at the bottom of the window.
2

Select the default number under the contact to get more calling options in the drop-down menu.
3

Click Call.

The app opens in a new window.

Make a Call Using the Dial Pad

You can make a call to a number, Azure directory or Outlook contact using your Webex Calling integration for Microsoft Teams using the dial pad.

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams.

1

In the team space, on the app bar, click Webex Call.

2

Start typing a name, telephone number or video address of the person you want to call.


 

If you type a name, it will search your Azure directory as well as your personal Outlook contacts.
3

Click on the suggested contact you want to call.
4

Click Call.

Speed Dials for Webex Calling in Microsoft Teams

Add and manage up to 25 contacts as speed dials from your Azure directory and Outlook contacts, so you can call your most frequent contacts quickly and easily with your Cisco Webex Calling integration in Microsoft Teams. The app will save your speed dials to your Microsoft 365 profile. The indicator next to the speed dial title will indicate when speed dials are being saved to the Microsoft cloud.

1

In the team space, on the app bar, click Webex Call.

2

Click Add a speed dial.

3

Search for the contact by typing their name.

The search results show both Directory and Outlook contacts.
4

Click on the contact, then click Add.

5

Manage your speed dials in the following ways:

  • Arrange your speed dials on the screen—Click and drag your speed dials to change the order of how they appear on the screen.

  • Remove a speed dial—Click on the icon to delete a speed dial.

Make a call on your mobile device in Microsoft Teams using the Webex Call app.

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams.

1

On the home screen, tap Chat and

2

Search for the person you want to call, and then tap their name.

3

Tap the elipses, and then select Webex Call .

4

Tap on the number displayed to open options to call, and then select the number.

5

Click .

Make a call on your iPad in Microsoft Teams using the Cisco Webex Call app.

Before you begin

Make sure your administrator or your team space owner has installed the Webex Call app in Microsoft Teams.

1

On the home screen, tap Chat and

2

Search for the person you want to call, and then tap their name.

3

Tap the elipses, and then select Webex Call .

4

To open call options, tap on the number and then select the number to dial.

5

Click .