Get started with Control Hub

We recommend adding users by entering their email addresses, so that they can join Webex Meetings and use Webex App. Encourage them to use the services you provide, and to submit feedback. You can add more users at any time.

Control Hub fully supports Mozilla Firefox 66 and later, Google Chrome 89 and later, Microsoft Edge 89 and later, and Apple Safari 15.1 and later.

Control Hub doesn't support Internet Explorer.
Control Hub isn’t designed for mobile devices.

Get started

Sign in to Control Hub to manage your users, services, and devices. After your organization is created, you receive an email to get started using the administrative functions in Control Hub.

Whether you're starting a trial or a paid subscription, click Get Started to set up your admin account and access Control Hub. The email address used for activation is also used to sign in, where you'll be prompted to create your administrator password.

First-time wizard for trials

After you sign in, the setup wizard automatically starts if you're in a trial. After accepting the terms and services agreement, you can set up your Webex services (Meetings, Messaging, and Calling).

Check how Webex adoption is going, and make your environment more secure

After you set up your environment, you can check to see how the adoption of Webex is going. Control Hub can also guide you through making your environment more secure. See set up an organization in Control Hub.

Overview

Your Control Hub settings are on the Overview page. You can view licenses across all your services, administer licenses to users, and see notifications to stay updated with new functions.

Configure your network

Configure your network so Webex can access all the necessary traffic. This ensures Webex services are optimized for your users, and makes it easier for you to troubleshoot network issues that may come up.

Configure Webex services

If Messaging, Meeting, or Webex Calling is provisioned for your organization, you can configure the settings for each service.

Sign in to Control Hub.
Go to Services, then select a service.
Select select Settings, then configure the service.

To configure Webex Calling, see the following guides:

Webex Calling—This service provides cloud-based calling. See the configuration guide for more information.
Calling in Webex App (Unified CM)—This service is a client-based integration between your Unified CM environment and the cloud. See the deployment guide.
See Supported calling options for supported calling features for all Webex-based call services.

To configure a specific Webex Meetings site:

Go to Services, then select Meeting.
Select the site to configure, then click Settings and choose the area you want to configure.

Manage domains

Manage your domains in Control Hub to help add security and credibility to your organization. Domains also help with user management.

Claim users to your organization

Claim users who signed up for Webex with your company's email domain into your organization. This ensures that all of the users in your company are in one organization, so you can manage them and provide them with the Webex services and support needed.

Add users to your organization

Now that you've set up your services, you can add people from your company directory.

Go to Management > Users, then click Manage Users.

Choose one of the available methods to add users, depending on the number of users you want to add.

Add users manually if you have a small organization. You can add up to 25 users at a time.
Add users with the CSV template if you have a medium-to-large organization of more than 25 people.
Directory Synchronization if you have a large organization with existing Active Directory user accounts. You can automatically synchronize your directory on a scheduled basis instead of manually adding or removing accounts in Control Hub. You can also synchronize users using SCIM API. See Manage Synchronized User Accounts in Control Hub in the Deployment Guide for Directory Connector.

Assign roles to your users

You can assign different administrator roles to users in your organization. Users can become full administrators, or a combination of support administrators, user and device administrators, location administrators, device administrators, read-only administrators, or compliance officers. You can also see a list of all or specific administrators in Control Hub, including device administrators and compliance officers.

Assign services to users

After adding users, you can assign various Webex services to them.

While you can edit the services for an individual user, it can be more efficient to edit multiple users' services at once using the bulk CSV template.

1	Sign in to Control Hub.
2	Go to Management > Users, then click Manage Users.
3	Select Export and import users with a CSV file, then click Export.
4	In the downloaded file, add True for the services you want to assign to each of your users.

Set up Single Sign-on (SSO) for users

Webex App uses basic authentication. You can set up SSO so that people only authenticate once.

For more information, see Single Sign-On Integration in Control Hub.

1	Sign in to Control Hub.
2	Go to Management > Organization Settings.
3	In the Authentication section, under Single sign-on & multiple identity providers, click Activate SSO.
4	Select an identity provider, then click Next.
5	Select a certificate, then click Download metadata.
6	Click Next.
7	Select how to connect your identity provider (IdP) to the Webex cloud by clicking either Upload your IdP's metadata or Fill out the configuration form.
8	Click Next.
9	Click Save.

Add and manage devices

You can add devices to your organization, and assign them to either individual users or shared workspaces. To make it easier to organize and search for devices later, you can group devices with tags.

After adding a device, Control Hub generates an activation code that you must enter into your device to link it to Control Hub.

If you have many devices within your organization, you can also search for devices.

Adjust settings

Add your logo

Sign in to Control Hub.
Go to Management > Organization Settings.
Scroll to Branding, then select Use your own logo.
Select your logo and click Upload.

You can also configure advanced branding customizations.

Help and support information

Follow the steps below to provide support information for your users. This is displayed on your Webex site, their Webex App, and Cisco Technical Assistance Center (TAC) case open tools.

Sign in to Control Hub.
Go to Management > Organization Settings, then scroll to Help and support information.
To provide direct support to your users through your organization's support team, toggle on Redirect user support.
- When turned on, your users are redirected to the Contact support and Help Site URLs you specify, and see the description you configure. Users cannot open support cases with Cisco TAC through Support Case Manager, the Webex Chat Assistant, or by making a phone call. This setting does not apply to Webex organization administrators, as defined in Assign organization account roles in Control Hub.
- When turned off, users' support requests are not redirected; they can open cases with Cisco TAC.
  You can still configure the Contact support and Help Site URLs. These are displayed in Webex App under the Help menu, and on your Webex site under Support.
In the Contact support section, enter the following, which is shown under the Support option on your Webex site:
- Support URL—URL where your organization's users open support cases.
- Description—Specify details to be presented to a user about your Webex organization's support, such as hours of operation, phone number for urgent support, etc.
In the Help Site section, enter the URL to your company's knowledge base, where users can access self-help resources.

If Contact support and/or Help Site are configured with a URL that is internal to your organization, users must be connected to your organization's network or connected through a VPN.
Click Save.

For more settings, see Set up your organization in Control Hub.

Manage sites

1	Sign in to Control Hub.
2	Go to Services > Meeting > Sites.
3	Select the site you want to manage. For more information, see Add and manage your Webex sites.

Track site and service usage

Use Analytics and Reports in Control Hub to see how your users use your Webex site and services.

Sign in to Control Hub.
Under Monitoring, select an option:
- Analytics—Interactive data visualizations that show important information, such as usage and adoption trends. Explore data as it automatically adapts to parameters that you specify in real-time. For more information, see Analytics for Your Cloud Collaboration Portfolio.
- Reports—Generate a variety of reports, view or set up scheduled jobs, and use classic reports to view comprehensive statistics for all of a Webex site's services. For more information, see Reports for Your Cloud Collaboration Portfolio.

Monitoring and Troubleshooting

You can collect baseline data on your organization’s network when using Webex services with the Webex Monitoring Service. The data can help you troubleshoot issues that your users run into, such as identifying if a low-quality meeting is caused by a network problem.

If issues come up with a Webex service, or to check the status of your services, do the following:

Sign in to Control Hub.
Go to Monitoring > Troubleshooting.