You need to have full admin access to fetch device logs.
You can’t fetch logs from a device that’s offline. You can download any previously fetched logs even when the device is offline.
The logs don’t include PII.
On the customer view on https://admin.webex.com, go to Devices and select the device you want to fetch logs from.
Click Manage Logs from the right pane. Click Fetch to fetch a new log bundle.
The new logs are added to the list of previously uploaded log bundles. Click Download next to the log bundle you need and proceed to troubleshoot.
The logs are automatically sent to Cisco’s Technical Assistance Center (TAC). If you contact TAC, copy the Feedback ID and include it in your support case.