Create a single number reach for a location

The Single Number Reach feature isn’t automatically set up when the service is provisioned. Before users can start using the Single Number Reach feature, you must first create a Single Number Reach for a location, and then assign a phone number to be used as the Single Number Reach portal.
1

Log in to Control Hub, and go to Services > Calling > Features > Single Number Reach card.

2

Click Add new

3

Enter the following information:

  • Location

  • Single Number Reach Name

  • Phone Number

  • Extension (optional)

  • Announcement Language

4

Choose who can use the Single Number Reach portal - Everyone in the company or Only the users within this location.

5

To allow silent prompt mode, check the Silent Prompt Mode check box.

6

Click Create.

What to do next

Once a Single Number Reach number is created for a location, the administrator or the users within that location can configure the service.

Configure single number reach for users

You can add a user's personal numbers as a single number reach. The added numbers ring when the user receives a call on their Webex Calling primary number. The user can use either the primary number or any of the added numbers to make outgoing calls. When the user makes outgoing calls, the caller ID setting of the Webex Calling primary number is used for identity.

Before you begin

Single number reach must be set up for the user's location.

1

Log in to Control Hub, and go to Management > Users.

2

Select a user and click the Calling tab.

3

Go to the User call experience section and select Single number reach (office anywhere).

4

Turn on the toggle.

5

Enter the Name and Phone Number to be used as the user's single number reach number and select the check box.

Once you've added a phone number, the number gets activated. To deactivate, uncheck the box next to the phone number.

6

Click Incoming Call Options to enable any of the following settings for the phone number:

  • Do not forward calls—User's calls aren't forwarded, even if the call forwarding is enabled.
  • Answer confirmation—When someone calls the user, they're prompted to press a key before being connected. This option enables the callers to know that their call is automatically going to the single number reach (office anywhere) number.

You can also add another personal number by clicking Add Another Personal Number and then following the previous steps.

7

Click Save.

A user can also configure and manage single number reach on their own in the User Portal. For more details, see Configure single number reach (office anywhere). Any changes made to these settings by the user will be reflected in both the user portal and Control Hub.

Get a list of your single number reach phone numbers

1

Log in to Control Hub, and go to Services > Calling > Features > Single Number Reach card.

2

Click Manage and the Single Number Reach page displays. From the Manage drop-down, select Export to download a CSV file with the list of Single Number Reach numbers.

You can narrow the export list to location by selecting the location from the drop-down list before clicking export.