ビジネス テキスト メッセージ

Cisco Calling プランのすべての顧客管理者は、Control Hub でビジネス テキスト メッセージを一元的にプロビジョニングおよび管理できます。

ビジネス テキスト メッセージを使用するための前提条件:

  • You must have a Cisco Calling Plan in the U.S. or Canada to use the feature.

  • この機能はエンタープライズをご利用のお客様のみが利用できます。Online customers and trail customers are currently not eligible to use business texting.

  • Every user must have a primary telephone number (TN) assigned by Cisco Calling Plan in U.S. or Canada locations, else you can't use business texting.

  • Webex アプリ バージョン 42.12 以上を使用している必要があります。

  • Ensure to configure the location with Cisco PSTN.

  • You must register to the 10 DLC campaign registration for using business cloud Calling services for text messaging. See the Business Texting 10DLC registration FAQ and video for details.

  • Purchase the Business Texting Add On license with Cisco Calling Plans to register and campaign your brand. Work with your partner to purchase the Business Texting Add-On license.

    The Business texting tab displays only on purchase of the Business Texting Add-On license.

Here are a few benefits of using business texting:

エンドユーザーの場合

  • テキスト メッセージを使用して連絡を受けたり顧客に連絡したりできます。テキスト メッセージは世界中で使われている効果的な手段です。

  • 個人情報ではなく、ビジネス上のペルソナや勤務先電話番号を使用できます。

  • Access business texting from the familiar and efficient Webex App, an environment that you have and are comfortable.

管理者の場合

  • 次の機能を使用して、簡単に設定と管理を行うことができます。コントロールハブを選択します。

  • Adds the critical customer-facing channel to ease collaboration​

  • 他の手段と同様のビジネス コンプライアンスと保持機能をビジネス テキスト メッセージでも利用できます。

    Business texting doesn’t support HIPAA compliance for Healthcare Customers.

Register for the 10DLC campaign

Ensure that you purchase the Business Texting Add On license from your partner to register and campaign your brand. If you don’t have the Add on license for Business Texting, then the Business Texting tab isn’t visible. This is a requirement for 10DLC campaign registration. See the Business Texting 10DLC registration FAQ and video for details.

Ensure that the organization has an existing Cisco Calling Plan customer in the United States or Canada.

Only authorized numbers can register to the 10 DLC campaign. Any new numbers added or ported if not in the authorized state, then Open a support case with Cisco Support case to complete the 10DLC campaign registration by following these steps:

1

From the https://admin.webex.com, go to Calling and select PSTN.

2

Select Business Texting and click Manage.

From the drop-down, select Open a Cisco Calling Plan support case.
3

The Cisco PSTN Technical support team sends the 10DLC registration form. Complete and submit the registration process.

The registration process takes close to four weeks for completion.
Existing Business texting customers must note these important pointers:

  • Business texting is disabled on phone numbers that aren’t registered to the 10DLC campaign by December 1st, 2024.

  • Any new numbers ported or ordered won’t have business texting enabled by default after August 26th, 2024.

  • Trial subscriptions aren’t eligible for Business Texting after August 26th, 2024.

  • Start the 10DLC registration process before November 1st, 2024 to avoid any disruption to the business texting service. The 10DLC registration process takes 3-4 weeks and therefore it’s crucial to act immediately.

Authorize business texting

Webex Calling business texting is now a A2P service. Any customers using Business Texting must register their brand and campaigns. Assign all numbers to a registered campaign so that the mobile carriers don't block these messages. 参照先

Only authorized numbers can register to the 10 DLC campaign. An administrator chooses the numbers to Authorize using the procedure. Once the numbers are authorized, the administrator can open the case for 10 DLC registration.

1

From the Control Hub, go to Services >Calling PSTN.

2

Select Business texting and click on Manage. Use the drop-down to select Authorize business texting. The Authorize business texting page displays.

3

Select the Cisco Calling Plan location to authorize using business texting.

The Control Hub displays the numbers available in the location that can be authorized for Business Texting.

Select the authorized numbers from the list.[次へ] をクリックします。

4

The order summary screen displays with the list of numbers ordered.

ビジネス テキスト メッセージの制限

この機能の既知の制限は次のとおりです。

  • Webex Calling のビジネス テキスト メッセージは標準に完全準拠している重要な機能です。デフォルトでは、すべての顧客がビジネス テキスト メッセージを 400 日間保持できます。

    最初の段階では、Control Hub で保持期間をカスタマイズできません。

  • eDiscovery is currently not available.

  • MMS and International Texts (both incoming and outgoing) aren’t supported.

  • The business texting feature doesn’t provide unlimited texting.

  • Cisco, our vendors, or destination carriers may block or throttle texting traffic that doesn’t conform to appropriate usage, including but not limited to fraudulent, excessive volume or bursts, SPAM, unauthorized or inappropriate content, and so on. This decision to block business texting is at the sole discretion of Cisco or the vendor.

    Refer to the Offer Document for authorized use of Business Texting.

詳細

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