Once you select a meeting from the search view, you see the details for that meeting. This view lists all the participants on the left side, participant usage and quality information in the middle, and a sliding right panel with specific meeting details.

Key performance indicators (KPIs)

KPIs are available at the top to give you a quick view of the media quality experienced during the meeting. The KPIs available are:

• Total participants—The number of participants who joined the meeting. When it's a meeting, the number of guests are shown at the bottom of this KPI. When it's an event, panelists are shown at the bottom. Click on the filter icon to only show guests or panelists.

• Poor audio minutes—The percentage of audio minutes at or above the poor media quality threshold out of the total minutes in the meeting. Click on the filter icon to sort participants who had the most poor audio minutes at the top.

• Poor video minutes—The percentage of video minutes at or above the poor media quality threshold out of the total minutes in the meeting. Click on the filter icon to sort participants who had the most poor video minutes at the top.

• Poor sharing minutes—The percentage of sharing minutes at or above the poor media quality threshold out of the total minutes in the meeting. Click on the filter icon to sort participants who had the most poor sharing minutes at the top.

• Unexpected drops—The percentage of participants who left the meeting early due to a connection, software, or hardware issue. Click on the filter icon to sort participants who had the most unexpected drops at the top.

Enable auto refresh for in-progress meetings

Enable auto refresh for in-progress meetings

To enable auto refresh, click the Actions button when viewing an in-progress meeting and then select Enable auto refresh. The in-progress meeting information automatically updates every two minutes, or you can manually refresh the meeting information again.

Participants list

The name of the participant or device, and the icon of the device used to join the meeting, shows up on the left. If someone joins a meeting using their Webex client and they connect audio with call back over PSTN, then two entries are shown. For example, when you call into a meeting and your Webex App is paired with a Cisco Room Device, there are two entries: Webex App and Room Device.

To speed up loading time, the default number of participants shown at one time is 25, and participants are divided into pages. You can increase the number of participants shown per page with the drop-down menu at the bottom of the list.

View which participant paired with a device

When a participant uses a device or connects through PSTN to join a meeting, the name of the participant shows up under the device. This helps you see which participants paired with which device, making it easier for you to reach out to the correct participant to assist them.

Hover over a participant to see a short summary about the participant, such as the client type used to join the meeting. When someone calls into a meeting, you can see what time they joined the meeting and the amount of time that they were in the meeting.

Submit feedback

Click on the announcement button next to the information available to let us hear your thoughts. If you think the information's helpful, you can give it a thumbs up. If you don't think an information's helpful, click on the edit button to write down your comments on how we can improve the information for you.

Join meeting time (JMT)

The JMT for each client is captured with the exception of calls using PSTN. JMT is calculated in seconds as (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join Now button in the preview window to connecting into the meeting).

JMT doesn’t count the time the user spends browsing menus, making selections in the preview window, or waiting in the lobby.

A JMT of less than 10 seconds is shown in green, between 10 and 20 seconds is shown in yellow, and over 20 seconds is shown in red. Hover over the colored dot to see the JMT of a participant.

A participant’s join meeting time will always show the first time that the participant joined the meeting, even if the participant leaves and re-joins the meeting multiple times.

Meeting Details

Meeting details are shown on the right-side sliding panel, and can be collapsed with the button.

A legend is provided under the Meeting Details panel. Hover over the information icon to see how the thresholds are defined.

Audio, video, and sharing tab

You can switch between the audio, video, and sharing tabs to see the detailed views of a meeting or call, which includes JMT, usage, and quality metric.

How media quality data is captured

Media quality data is captured every minute and visualized using green (good), yellow (fair), or red (poor). These colors are based on the end-to-end packet loss and average latency only. The types of packet loss captured are:

• End to End—The speaker's sending packet loss from their Webex client to the participant's Webex client, captured after packet recovery.

• Sending—Participant's Webex client to the Webex cloud.

• Receiving—Webex cloud to the participant's Webex client.

If you see a dotted gray line, it means the audio, video, or sharing of the device is turned off. If you see a solid gray line, that indicates only minimal data is available, like usage and JMT. Solid gray lines mean the user joined the meeting with an application or device that is older than the minimum supported version or a Cisco on-premises device.

You can hover over a line to see a summary of the quality metric as a pop-up.

Host and panelist indicator

An H icon indicates when a participant becomes the host of the meeting.

A P icon indicates who were the panelists during a Webex Events session.

Share indicator

A blue line shows who's sharing their screen and how long they shared their screen for.

Hardware and network change indicator

A purple diamond icon indicates when a participant changes their network connection, headset, microphone, or camera during a meeting. Hover over the icon to see the change details.

Mute indicator

The dotted line shows you how long a participant was muted for, and you can hover over the icon to see if the participant muted and unmuted multiple times within that duration.

End meeting indicator

If a participant joined a meeting using VoIP with the Webex Meetings app, Webex App, or a device, then you can see how a meeting ended for that participant. A green line icon indicates when a participant left a meeting normally, while a red line icon indicates when a participant left a meeting unexpectedly, such as getting dropped from a meeting due to a system or network issue.

View individual breakout sessions

A blue line represents if a breakout session was started within a meeting. You can click on the blue line to see which participants joined the breakout session, and how long they were in there for. Use this information to help you isolate issues within a specific breakout session.

Details tab

The details tab provides a table view of participants. You can see how long they were in the meeting or call for, the client and platform they used to join a meeting, their IP addresses, their hardware information, how they ended a meeting, the location they joined from, and if they were the host. You can use the scroll bar to see additional information, such as the participant's dialed #, audio, video and share transport and codec, microphone, speaker, and camera. This table can be exported to a CSV file using the Export Record button at the top right.

The meeting details shows values that are relevant to the meeting or call. If a feature or function wasn't used, like if no one shared their screen during the meeting, then the value is left blank.

The following table shows what details data is available.

Title	Description
Join Time	When the participant joined the meeting shown in the time zone you select.
Duration	Duration of the meeting.
Activity	If the participant was the host, was transferred the host role, or shared content during the meeting.
Client	The type and version of the application used to join the meeting.
Platform	The operating system and version of the device used to join the meeting. Possible values could be "windows", "mac", "android", "ios", and "linux”
Join From	If the participant joined the meeting by browser, this shows the browser type and version used to join the meeting.
Hardware	This hardware make and model of the device used to join a meeting. For computers, this might be "Lenovo Thinkpad p60". For phones, this might be "Samsung Galaxy S7". For room devices, this might be "Cisco Webex Room Kit".
Connection	The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown".   This is not tracked per media type. It it is possible (and relatively common) that this changes over the course of a meeting.
Local IP	The local IP address of the client for the network interface that it is using to transmit media. IP addresses are partially masked to preserve the personal identity of users.
Public IP	This is the public IP address of the client as seen by the media servers. IP addresses are partially masked to preserve the personal identity of users.
Location	Geo lookup of Public IP address.
Media Node	The datacenter or region of the media node that the client is connected to. For cloud based media nodes this will be a general region name such as "San Jose, USA". For video mesh based media nodes, this will have a more specific name that matches the video mesh cluster name that was provisioned by the customer.
System Code	What happened to the participant during a meeting. The system codes available are: Host Hung Up—The host ended the meeting for everyone. User Hung Up—The participant left the meeting early. Time Out—The participant disconnected from the meeting due to a network connection error. Leave Waiting Room—The participant was waiting in the lobby before the host started the meeting. Fallback to PSTN—Callback with Edge Audio failed, so the callback goes through a PSTN connection.
Phone	The phone number of the participant.
Dialed #	The conference bridge PSTN number.
Audio Transport	The network type used to transport audio. Valid values could be "UDP", "TCP", "xTLS".   This can change over the course of a meeting, however, only the initial transport used is reported.
Video Transport	The network type used to transport video. Valid values could be "UDP", "TCP", "xTLS".   This can change over the course of a meeting, however, only the initial transport used is reported.
Share Transport	The network type used to transport a screen or application share. Valid values could be "UDP", "TCP", "xTLS".   This can change over the course of a meeting, however, only the initial transport used is reported.
Audio Codec	(Send) The media encoding and decoding format in use for the media transmitted by a client. Note that this can change over time during a call. (Receive) The media encoding and decoding format in use for the media received by a client.   This can change over the course of a meeting, however, only the initial codec used is reported.
Video Codec	(Send) The media encoding and decoding format in use for the media transmitted by a client. Note that this can change over time during a call. (Receive) The media encoding and decoding format in use for the media received by a client.   This can change over the course of a meeting, however, only the initial codec used is reported.
Share Codec	(Receive) The media encoding and decoding format in use for the media received by a client.   This can change over the course of a meeting, however, only the initial codec used is reported.
Microphone	The brand name and model information for the the microphone that was used during the meeting.   This can change over the course of a meeting, however, only the initial microphone used is reported.
Speaker	The brand name and model information for the the speaker that was used during the meeting.   This can change over the course of a meeting, however, only the initial speaker used is reported.
Camera	The brand name and model information for the the camera that was used during the meeting.   This can change over the course of a meeting, however, only the initial camera used is reported.

Export

From the meeting or participant view, you can export meeting information in a JSON file. You can also export the participant list and details to a CSV file.

Presenter and host information in the data tab isn't included in the JSON file.

Click a participant name to see the detailed metrics of their client and device. All information is updated every minute. Additional information about a participant's equipment and network can be found on the right side.

Participant details

• Click the down arrow on any of the charts to collapse them.

• Filter between showing All, Sending, Receiving, or End to End details with the drop-down menu in the right corner.

• Filter out the average or maximum latency of each chart by clicking the icons for them.

• Audio Quality, Video Quality, Share Quality, CPU Usage, and Memory Usage data is updated every minute for meetings that are in progress.

  Click the red or yellow line segments to highlight the selection with a vertical bar, then hover over each of the line to show the pop-up with the actual value and timestamp of each chart.

  • Audio Quality—The network quality of the audio channel for that participant throughout the meeting.

  • Video Quality—The network quality of the video channel for that participant throughout the meeting.

  • Share Quality—The quality of any content shared during the meeting. The share quality includes information on how content was sent and received.

  • CPU Usage—The percentage of the CPU that was used by the machine that the participant joined the meeting with.

  • Memory Usage—The percentage of memory that was used by the machine of the participant during the meeting.

Mute indicator

A mute icon indicates when a participant was muted during a meeting. The mute indicator shows for participants who clicked the mute button on the Webex Meetings desktop and mobile app, the Webex App desktop and mobile app, and cloud-registered room devices. If a participant was muted through an external hardware, like a microphone, then the mute indicator doesn't show.

Mute on entry only shows for participants who join from the Webex App desktop and mobile app.

The following quality metrics are available.

Equipment and Networks details

The Equipment and Networks panel shows you information about a participant's configuration. You can collapse the panel with the button.

Similar information is available for the Webex Meetings Desktop application, Webex App Desktop application, Webex App for Android, Webex App for iPhone and iPad, and cloud-enabled devices. Webex Meetings for mobile, on-premises devices, and third-party SIP devices will be supported in the future.

Platform, microphone, speaker, and camera details aren't available for cloud-enabled devices. Only phone number and conference bridge information is available for call in and callback users.

For PSTN: Call In and Call Back, only phone numbers or conference bridge information is available.

The following table shows available equipment and network data.

Title	Description
Client	The type and version of the application used to join the meeting.
Location	Geo lookup of Public IP address.
Platform	The operating system and version of the device used to join the meeting. Possible values could be "windows", "mac", "android", "ios", and "linux”.
Join From	If the user joined the meeting by browser, this shows the browser type and version used to join the meeting.
Connection	The type of network connection that the client used to exchange media. Possible values could be "wifi", "ethernet", "cellular", or "unknown".   This is not tracked per media type. It it is possible (and relatively common) that this changes over the course of a meeting.
Media Node	The datacenter or region of the media node that the client is connected to. For cloud based media nodes this will be a general region name such as "San Jose, USA". For video mesh based media nodes, this will have a more specific name that matches the video mesh cluster name that was provisioned by the customer.
Local IP	The local IP address of the client for the network interface that it is using to transmit media. IP addresses are partially masked to preserve the personal identity of users.
Public IP	This is the public IP address of the client as seen by the media servers. IP addresses are partially masked to preserve the personal identity of users.
Audio Transport	The network type used to transport audio. Valid values could be "UDP", "TCP", "xTLS".   This can change over the course of a meeting, however, only the initial transport used is reported.
Video Transport	The network type used to transport video. Valid values could be "UDP", "TCP", "xTLS".   This can change over the course of a meeting, however, only the initial transport used is reported.
Share Transport	The network type used to transport a screen or application share. Valid values could be "UDP", "TCP", "xTLS".   This can change over the course of a meeting, however, only the initial transport used is reported.
Audio Codec	(Sending) The media encoding and decoding format in use for the media transmitted by a client. Note that this can change over time during a call. (Receiving) The media encoding and decoding format in use for the media received by a client.   This can change over the course of a meeting, however, only the initial codec used is reported.
Video Codec	(Sending) The media encoding and decoding format in use for the media transmitted by a client. Note that this can change over time during a call. (Receiving) The media encoding and decoding format in use for the media received by a client.   This can change over the course of a meeting. Only the initial codec used is reported.
Share Codec	(Receiving) The media encoding and decoding format in use for the media received by a client.   This can change over the course of a meeting. Only the initial codec used is reported.
Microphone	The brand name and model information for the the microphone that was used during the meeting.   This can change over the course of a meeting. Only the initial codec used is reported.
Speaker	The brand name and model information for the the speaker that was used during the meeting.   This can change over the course of a meeting. Only the initial speaker used is reported.
Camera	The brand name and model information for the the camera that was used during the meeting.   This can change over the course of a meeting. Only the initial camera used is reported.
Noise Removal	This field shows if the participant used the noise removal feature. If noise removal was used, then you can see how long it was enabled.
Virtual Background	This field shows if the participant used a virtual background.