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Select the user for whom you want to enable the closed captions and call transcriptions.

• By default, the Use location settings option is always selected. The user inherits the closed captions and call transcriptions settings from the location settings.

  If the Use location settings option is selected, then you can’t make any changes.

• Select Use customised settings to manually enable access for the use for enabling the closed captions and call transcriptions option.

If you use the customized settings and click Save, a banner appears asking whether you want to override the location settings for captions, since the user inherits closed captions and call transcriptions settings from the location settings.

Select the location for which you want to enable the closed captions and call transcriptions.

If you use the customized settings and click Save, a banner appears asking whether you want to override the organization settings for captions, since the location inherits closed captions and call transcriptions settings from the organization settings.

By default, each location inherits settings from the organization, and users inherit settings from their location. Enabling the setting at the organization level does not change license requirements; only eligible users can use closed captions and call transcriptions.

Limitations

The Captions for Webex Calling feature is supported on the Webex App for desktop and mobile, Cisco 9861 and 9871 desk phones. This feature is not available for calls made or received on shared lines.