Your Cisco monthly bill includes information on call activity, charges, and applicable fees and taxes. It’s separated into several sections, each described below in further detail: Header, Recurring Charges, Usage/Overage Charges, and Annexure. Screenshots are included for your reference and for a complete sample of the invoice, click here Invoice.

Invoices are delivered monthly to the partner of record and can be found in Cisco Commerce Workspace (CCW) under the subscription ID. Invoices are delivered in PDF and CSV formats.

Header

The header of your Cisco Calling Plan bill contains your account information and details on that month’s specific bill. It’s important to note that your Cisco Calling Plans monthly bill is based on your subscription with Cisco – with each subscription receiving a single invoice. One subscription may cover multiple locations, depending on how you set up your services in the Control Hub. Customers with multiple subscriptions receive multiple bills.

• TRX Date – is the date on which the data being billed was pulled. As you’ll see in the following sections, some services are billed in advance, while some services, such as usage/overages, are billed in arrears based on this date.

• Bill To Number – often referred to as 'BTN', this is the number used for porting purposes when necessary.

• Summary of Charges – section summarizes everything contained in other sections below. Details on these charges can be found further down your Cisco Calling Plan bill.

• Billing Inquiries – for questions on charges contained within this bill, use the contact information provided here.

• Recurring Charges: Recurring charges are charges that occur on a repetitive basis for each month of the subscription. The invoice charges for recurring services are based on the billing frequency selected by the Partner at the time of the order for that particular subscription.

  Recurring charges listed in this section, along with the associated taxes to each of these charges, are billed a month in advance.

  

• Usage/Overage Charges: Usage/Overage Charges are based on customer usage, and are billed after charges occurred, generally on the next invoice (30 days in the arrears). Billing frequency doesn’t influence billing of usage charges, they are always in the arrears, 30 days.

  Usage/Overage Charges, and associated taxes to each of these charges, are billed for the month leading up to receiving your invoice, after the charges have been incurred.

  

  • Outbound Calling Plan – Uncommitted Usage Overage – Each bill includes at least ONE committed Outbound Calling Plan in the recurring charges section, but Cisco allows customers to over subscribe Outbound Calling Plans—these are considered Uncommitted and are billed on a per day rate, regardless of how long during a day the Outbound Calling Plan was activated.

  • Telephone Number (TN) – Telephone numbers are billed for each day they are provisioned, regardless of how long the TN was provisioned for on a particular day. While the QTY section may seem like a high number, the QTY is determined by adding the total number of days each TN was provisioned during the billing cycle. The RATE PRICE is a daily rate price per TN, which is then multiplied by the total QTY.

    • Example: A customer has 3 numbers billed during a billing cycle: Two TNs were provisioned for full 30 days, while one TN was provisioned for only 15 days.

      QTY: 30 + 30 + 15 = 75

      RATE PRICE: $0.035 (for example purposes only)

      EXTENDED AMOUNT: $2.63 for the month

• Inbound Toll-Free Usage: Cisco Calling Plans supports inbound toll-free numbers in the United States and Canada. This service is billed through three billing elements:

  • Inbound Toll-Free Number Bundle Uncommitted Plan: This element is for the bundled service and includes a toll-free number and a set number of inbound minutes per number. Toll-free number bundle is billed for each day the number is used, similar to how telephone numbers are billed. Refer to the preceding section for telephone numbers billing.

  • Inbound Toll-Free Minutes Overage: Each inbound toll-free bundle includes a set amount of minutes per number, per month. Any inbound minutes over that included amount are billed as overage at a flat rate per minute.

  • Inbound Toll-Free Activation Fee: Each inbound toll-free number is assessed an activation fee on the first month it’s provisioned. This is a non-recurring fee, only billed on the month after the number is activated on your account.

  

• International Metered Calling: While local and domestic calls are included in your Cisco Calling Plan service, International calls are billed per minute. The International Metered Calling line item shows the total number of minutes billed, along with the average rate per minute.

  

  International per minute rates are based on the destination. Current rates are as follows: International dialing rates from United States, Australia, and New Zealand International dialing rates from Canada International dialing rates from Europe

  Details on an individual international calls report can be generated from the Control Hub under the Analytics section by running the Detailed Call History report.

• Annexure: Each invoice file contains the primary invoice, in addition to an annexure which contains a breakdown of billable elements within the invoice:

  • Tax Details: The Tax Detail table contains various taxes and fees associated with your Cisco Calling Plans service. Due to the regulated nature of telephone numbers, we're required to pass along local, state, and federal taxes and fees to consumers of our PSTN service.

    Some state, country, municipal or other government agencies, public school districts or public institutions of higher learning may be exempt from some regulatory taxes and fees. Reach out to your partner if you believe you qualify for tax exemptions status for Cisco Calling Plans.

    Your invoice is based on your Cisco Calling Plans subscription and may include multiple locations depending on how you set up your services. Since most taxation is location-based, this section may be lengthy to cover city, county and/or state taxes where your telephone numbers have been deployed. The Line No column is available to help you better understand what invoice line item each tax relates to.

    Taxes on usage and overage fees, such as those assessed on telephone numbers, are based on the emergency service address assigned to the telephone numbers in the Control Hub.

    • E911 – This tax is a requirement by the state, county, and/or city where the service is deployed which supports the design, construction, operation, maintenance, and administration of public safety communications networks serving the jurisdiction.

      The amount charged for this type of tax is based on the city, county and/or state regulations where the services are delivered. Cisco only passes along the charges based on those regulations without any mark-up.

    • Universal Service Fund (USF) – This is a federally imposed fee imposed in the United States which supports programs providing telecommunications access to underserved communities as well as rural education and healthcare entities.

    • Tax Category Explanation- Many of the tax descriptions in the Tax Category column below show in a format: {TAX TYPE)(FEDERAL/STATE/COUNTY/CITY)(Rate).

      • Example: E911 (VoIP)_County_0.08

        The (Rate) is the basis for how the tax is calculated. Depending on the tax type, this rate could be assessed on either the quantity or on the price of taxable services. The (FEDERAL/STATE/COUNTY/CITY) is what jurisdiction the tax is assessed in. Our invoices aggregate all identical TAX TYPE items assessed at the same rate across similar locale types. Using the example above, all taxable elements for E911 (VoIP) at the County level at a rate of 0.08 are aggregated across all counties in a single line.

    

  • Telephone Numbers Billed – contains a list of telephone numbers which have been charged for during the billing cycle of the attached invoice. This includes which invoice line the telephone number was billed against, the telephone number, the number of days that telephone number was billed for, and any relevant notes if necessary for that particular telephone number.

  

For quotes of estimated regulatory taxes and fees, contact our Partner Help Desk at webexcalling-phd@cisco.com.