Partneranslutningsformulär (PQ)

-

R

Svar

You’re responsible for completing the Partner Questionnaire (PQ) to enable connectivity.

Version av Cloud Infrastructure

-

I

A+R

We build all the necessary cloud infrastructure to enable you to connect with Dedicated Instance.

Partneranslutning

-

A+R

C

You provide all the connectivity needed to work with Dedicated Instance.

Lokal infrastruktur för partner

-

A+R

C

You’re responsible for any partner premises gear needed for Dedicated Instance.

Moln-IP-adressering

-

I

A+R

We’re responsible for any IP addressing internal to the cloud solution.

Partner-IP-adressering

-

A+R

C

You’re responsible for all partner addresses

Internet

I

I

A+R

We’re responsible for providing internet for the core applications in Dedicated Instance (Use cases - MRA, RedSky Integration, APNS, etc.).

CCW-beställningsplacering

C

A+R

I

You’re responsible for placing the order for Webex Calling and selecting Dedicated Instance.

Version av order hold

I

I

A+R

We’re responsible for releasing the order after review.

Kundanslutning – partner ansluten

C

A+R

C

You’re responsible for connecting your customer to Dedicated Instance.

Kundanslutning – Direktanslutning*

A+R

A+R

R

You’re responsible for connecting your customer network to Dedicated Instance.

Molninfrastruktur

I

I

A+R

We’re responsible for any cloud infrastructure (compute, network, SBC) needed to enable the customer.

Grundprogram version

I

I

A+R

We’re responsible for the core application build in the cloud.

Grundläggande övervakningskonfiguration

-

-

A+R

We set up monitoring for the core applications.

Testning av driftsäkerhet

I

I

A+R

We test the base functionality of the core applications before handing over to you.

PSTN Access – BYO PSTN*

A+R

A+R

C

You’re responsible for PSTN connectivity into Dedicated Instance.

Etableringsverktyg*

A+R

A+R

C

You’re responsible for any provisioning tools (third party).

Konfiguration på programnivå* (uppringningsplan, routegrupper o.s.v.)

A+R

A+R

I

You’re responsible for completing the application configuration to enable your customer requirements.

Felsökning av programkonfiguration*

A+R

A+R

C

You’re responsible for troubleshooting any application-level configuration with assistance from our TAC.

Lokal infrastruktur och konfiguration för kunder*

A+R

A+R

I

You’re accountable for any customer premise infrastructure or configuration needed to enable customer usage of the Dedicated Instance.

Lokal infrastruktur och konfiguration för partner (SBC, PSTN...)

-

A+R

I

You’re accountable for any Partner Premise infrastructure or configuration to enable customer usage of the Dedicated Instance.

Testning av användaraccept accepterande*

A+R

A+R

I

You’re accountable for performing all integrations and tests before the go-live on Dedicated Instance.

Kundin onboarding och migrering*

A+R

A+R

I

You’re accountable for a successful cut-over to the Dedicated Instance.

Felsökning av registreringsproblem*

A+R

A+R

C

You’re accountable to address any onboarding/Day-1 issues.

Omfattande problem i dedikerade instans (100 % av ett kluster eller över flera kluster)

I

I

A+R

We troubleshoot and resolve all non-UC Application config issues in Dedicated Instance.

Icke-omfattande problem i dedikerad instans* (<100% of a cluster)

A+R

A+R

C

You troubleshoot and resolve all config issues in Dedicated Instance.

Webex Meetings-/appproblem

I

C

A+R

Our Cloud TAC troubleshoots and resolves all issues in the Webex cloud

PSTN/SBC-hantering – BYO PSTN*

A+R

A+R

C

You troubleshoot and resolve all issues around SBC/PSTN.

Dedicated Instance internet for Collaboration Services (Partner Connected)

I

I

A+R

We manage the internet connectivity for Collaboration services.

Särskilt avsedd internet för samarbetstjänster (direktanslutning)

I

I

A+R

We manage the internet connectivity for Collaboration services.

Dedikerade instans intern UC-app DNS

-

-

A+R

We manage Dedicated Instance internal DNS.

Dedikerad offentlig DNS-instans

-

-

A+R

We manage Dedicated Instance Public DNS.

Dedikerad lokal DNS för instans av kunder*

A+R

A+R

I

You manage the DNS requirements for customer premise.

Dedikerade instansintegreringar*

A+R

A+R

C

You manage all integrations into the Dedicated Instance.

Dedikerad instansinfrastruktur

I

I

A+R

We manage the Dedicated Instance infrastructure.

Dedikerad partnerinfrastruktur för molnanslutningar

-

A+R

C

You manage infrastructure needed for connection with Dedicated Instance.

Dedikerad instansinfrastrukturkapacitet

-

I

A+R

We manage capacity for the Dedicated Instance Infrastructure.

Dedikerad partnermolnanslutningskapacitet för instans

-

A+R

I

You manage capacity for the cloud connectivity link into Dedicated Instance.

Dedikerad instansprogramkapacitet*

A+C

A+C

R

We’re responsible for the infrastructure; you’re responsible for the application usage capacity.

Dedikerad hantering av certifikat för instansprogram

I

I

A+R

We’re responsible for managing the certificates for Dedicated Instance UC Applications.

We update the UC application certificates 3 days before the expiration date. A maintenance notice along with the service impact information is sent out to you 10 days in advance. You’re responsible for planning the maintenance schedule accordingly during the maintenance phase. For more information on maintenance-related notifications in Control Hub, refer to Service generated alerts for Dedicated Instance.

Dedikerad inbyggd telefon inbyggd programvara*

A+R

A+R

I

You manage the phone firmware for Dedicated Instance.

Dedikerad instans för telefonbakgrund*

A+R

A+R

I

You manage phone backgrounds for Dedicated Instance.

Dedikerade Jabber-instanskonfiguration*

A+R

A+R

I

You manage the Jabber config for Dedicated Instance.

Dedicated Instance nonbase config*

A+R

A+R

I

You manage. non-base config for Dedicated Instance (for example, dial plan, integrations, PSTN)

Dedikerade instansprogramuppgraderingar

C

C

A+R

We manage the application upgrades for Dedicated Instance in consultation with you and you can receive notification based on the Alert configuration.

We allow you to stay on n-1 of the current UC applications version being deployed in Dedicated Instance (v14), Unless there’s a security or vulnerability issue noticed in your deployed UC application version which would require an upgrade.

Cpe

A+R

I

I

You manage all Customer Premise equipment for Dedicated Instance.

Användareablering och MACD*.

A+R

A+R

You provision end users and performs all MACDs on Dedicated Instance.

Kund LDAP-hantering

A+R

C

I

You manage LDAP for all end users to integrate to Dedicated Instance.

Etableringsverktyg*

A+R

A+R

I

You manage the provisioning tools for Dedicated Instance.

Dedicated Instance data center and application back up and restore

-

-

A+R

We manage the backup and restore for the data center and applications in the cloud.