Partner Connectivity Questionnaire (PQ)

-

R

A

Partner is responsible for completing the Partner Questionnaire (PQ) to enable connectivity. This peering applies only for partners peering into Dedicated Instance.

Partner must request Partner Connect for each of your customers using Control Hub to allow customers' network traffic through the partner peering. See Dedicated Instance Partner Connect for more information.

Cloud Infrastructure Build

-

I

A+R

Cisco builds all the necessary cloud infrastructure to enable the Partner to connect with Dedicated Instance.

Partner Connectivity

-

A+R

C

Partner provides all the connectivity needed to work with Dedicated Instance.

Partner Premises Infrastructure

-

A+R

C

Partner is responsible for any partner premises gear needed for Dedicated Instance.

Cloud IP Addressing

-

I

A+R

Cisco is responsible for any IP addressing internal to the cloud solution.

Partner IP Addressing

-

A+R

C

Partner is responsible for all partner addresses.

Internet

I

I

A+R

Cisco is responsible for providing internet for the core applications in Dedicated Instance. (Use cases - MRA, RedSky Integration, APNS, etc.)

CCW Order Placement

C

A+R

I

Customer/Partner is responsible for placing the order for Webex Calling and selecting Dedicated Instance.

Order Hold Release

I

I

A+R

Cisco is responsible for releasing the order after review.

Customer Connectivity: Partner Connected

• Bandwidth requirements

• Partner NAT IP addresses for management

C

A+R

C

Customer/Partner is responsible for connecting their customer to Dedicated Instance.

The 0.0.0.0/0 route must be advertised from the customer side to the Dedicated Instance data center side. More specific routes will not be accepted by the Dedicated Instance side.

The Customer/Partner will need to calculate the bandwidth requirements based on the calling usage and design.

Customer Connectivity – Direct Connect*

• Edge Connect

• Virtual Connect

A+R

A+R

R

Customer/Partner is responsible for connecting your customer network to Dedicated Instance. The 0.0.0.0/0 route must be advertised from the customer side to the Dedicated Instance data center side. More specific routes will not be accepted by the Dedicated Instance side.

The Customer/Partner will need to calculate the bandwidth requirements based on the calling usage and design.

Cloud Infrastructure

I

I

A+R

Cisco is responsible for any cloud infrastructure (compute, network, SBC) needed to enable the customer.

Connectivity Bandwidth Requirements and Calculations

A+R

A+R

C

Customer/Partner is responsible with Cisco being consulted.

Core Application Build

I

I

A+R

Cisco is responsible for the core application built in the cloud. See Dedicated Instance sizing for more information.

UC application sizing will be defined by Cisco based on CCW order. In case of any modified orders, Customer/Partner need to work with Cisco for new cluster sizing. See Capacity management for more information.

Unified Applications onboarding for customers having more than 3 Unified CM clusters within a Dedicated Instance region

A+R

A+R

R

Customer/Partner is responsible for providing the IP subnet range for all the clusters, which will be used as internal IP addresses for the UC applications deployed in Dedicated Instance.

Core Monitoring Configuration

-

-

A+R

Cisco will set up the monitoring for the core applications.

Operational Readiness Testing

I

I

A+R

Cisco tests the base functionality of the core applications before handing over to Customer/Partner.

PSTN Access – BYO PSTN*

A+R

A+R

C

Customer/Partner is responsible for PSTN connectivity into Dedicated Instance.

Provisioning Tools*

A+R

A+R

C

Customer/Partner is responsible for any provisioning tools (third-party).

Application-Level Configuration* (Dial Plan, Route Groups, etc.)

A+R

A+R

I

Customer/Partner is responsible for completing the application configuration to enable their customer requirements.

Default base configurations are done in the UC applications

-

-

A+R

Customer/Partner should not modify any of the base configurations. For the default settings done as part of deployment, see Dedicated Instance for Webex Calling - base configuration.

Troubleshooting Application Configuration

A+R

A+R

C

Customer/Partner is responsible for troubleshooting any application-level configuration with assistance from Cisco TAC team.

Customer/Partner can leverage RTMT/WebRTMT for collecting logs to troubleshoot any configuration-related issues related to Dial Plans etc.

Customer Premise Infrastructure and Configuration*

A+R

A+R

I

Customer/Partner is accountable for any customer premise infrastructure or configuration needed to enable customer usage of the Dedicated Instance.

Partner Premise Infrastructure and Configuration (SBC, PSTN...)

-

A+R

I

Customer/Partner is accountable for any partner premises infrastructure or configuration to enable customer usage of the Dedicated Instance.

User Acceptance Testing*

A+R

A+R

I

Customer/Partner is accountable for performing all integrations and tests before the go-live on Dedicated Instance.

Customer Onboarding and Migration*

A+R

A+R

I

Customer/Partner is accountable for a successful cut-over to the Dedicated Instance.

Troubleshooting Onboarding Issues*

A+R

A+R

C

Customer/Partner is accountable to address any onboarding/Day-1 issues.

Widespread issues in Dedicated Instance (100% of a UC cluster or across multiple clusters)

I

I

A+R

Cisco troubleshoots and resolves all non-UC application configuration issues in Dedicated Instance.

Customer/Partner is responsible for subscribing to the Control Hub Alerts Center rule Calling - Maintenance and Outage and configuring the communication channel (email, Webex APP, or Webhooks). See Alerts Center for more information.

Cisco is responsible for restoring the UC application clusters. See Cisco disaster recovery system for more information.

Non-widespread issues in Dedicated Instance* (<100% of a UC cluster)

A+R

A+R

C

Customer/Partner troubleshoots and resolves all configuration issues in Dedicated Instance.

Customer/Partner is responsible for following the redundancy configurations in the UC applications based on product Solution Design Guidance.

Cisco is responsible for restoring the UC application clusters. See Cisco disaster recovery system for more information.

Webex App issues

I

C

A+R

Cisco Cloud TAC troubleshoots and resolves all issues in the Webex cloud.

PSTN/SBC Management: BYO PSTN*

A+R

A+R

C

Customer/Partner troubleshoots and resolves all issues around SBC/PSTN.

Cloud Connected PSTN

I

A+R

A+R

Customer/Partner owns the number procurement and configurations for the CCP.

Cisco owns the connectivity to the Cloud Connected PSTN provider. See Configure Cloud Connected PSTN for more information.

Dedicated Instance Internet for Collaboration Services (Partner Connected)

I

I

A+R

Cisco manages the internet connectivity for Collaboration services.

Dedicated Instance Internet for Collaboration Services (Direct Connect)

I

I

A+R

Cisco manages the internet connectivity for Collaboration services.

Dedicated Instance internal UC App DNS

-

-

A+R

Cisco manages Dedicated Instance Internal DNS.

Dedicated Instance Public DNS

-

-

A+R

Cisco manages Dedicated Instance Public DNS.

Dedicated Instance Customer premise DNS*

A+R

A+R

I

Customer/Partner manages the DNS requirements for customer premise.

Partner/Customer Integrations*

A+R

A+R

C

Customer/Partner manages all integrations into the Dedicated Instance which is provided by the Customer/Partner.

Dedicated Instance Infrastructure

I

I

A+R

Cisco manages the Dedicated Instance infrastructure.

Dedicated Instance partner infrastructure for cloud connectivity

-

A+R

C

Customer/Partner manages the infrastructure needed for connection with Dedicated Instance.

Dedicated Instance Infrastructure capacity

-

I

A+R

Cisco manages capacity for the Dedicated Instance infrastructure.

Dedicated Instance partner cloud connectivity capacity

-

A+R

I

Customer/Partner manages capacity for the cloud connectivity link into Dedicated Instance.

Dedicated Instance Application capacity*

A+C

A+C

R

Cisco is responsible for the infrastructure; Customer/Partner is responsible for the application usage capacity.

See Capacity management for more information.

Dedicated Instance Application Certificate Management

I

I

A+R

Cisco is responsible for managing the certificates for Dedicated Instance UC applications.

Cisco will send out the maintenance schedule details prior to 10 days or more, through the Control Hub Alerts Center. See Service generated alerts for Dedicated Instance for more information.

Dedicated Instance Phone Firmware and Locales*

A+R

A+R

C

Customer/Partner manages the phone firmware and locales for UC applications in Dedicated Instance. Customer/Partner can use the Control Hub Service Request to upload the firmware in Cisco SFTP server reachable to all UC applications in Dedicated Instance.

Dedicated Instance Phone Background*

A+R

A+R

I

Customer/Partner manages phone backgrounds for Dedicated Instance.

Dedicated Instance Webex App/Jabber configuration*

A+R

A+R

I

Customer/Partner manages the Webex App/Jabber configuration for Dedicated Instance.

Dedicated Instance non-base configuration*

A+R

A+R

I

Customer/Partner manages the non-base configuration for Dedicated Instance (for example, dial plan, integrations, PSTN).

Dedicated Instance Application upgrades

I

I

A+R

Cisco manages the UC application upgrades for Dedicated Instance and Customer/Partner can receive notifications based on maintenance-related alerts from Control Hub Alerts Center. See Maintenance Alerts for more information.

Cisco allows Customer/Partner to stay on the previous version (n-1) of the current UC applications deployed in Dedicated Instance (v15), unless there is a security vulnerability issue that requires a COP fix or upgrade. If there is no (n-1) supported version due to the end of support, then Customer/Partner needs to be on the latest version (n). See Maintenance window for more information.

Customer Premise Equipment (CPE)

A+R

I

I

Customer/Partner manages all Customer Premise Equipment for Dedicated Instance.

User provisioning and MACDs*

A+R

A+R

-

Customer/Partner provisions the end users and performs all MACDs on Dedicated Instance.

Customer LDAP Management

A+R

C

-

Customer/Partner manages LDAP for all end users to integrate to Dedicated Instance.

Provisioning Tool*

A+R

A+R

I

Customer/Partner manage the provisioning tools for Dedicated Instance.

Dedicated Instance data center and application backup and restore

I

I

A+R

Cisco manages the backup and restore for the data center and applications in the cloud.

Customer/Partner will neither have access to these backups nor be allowed to configure the backups to your data centers.

Troubleshooting Day-2 Configuration activities

A+R

A+R

C

Customer/Partner is responsible for troubleshooting any of the Day-2 configuration issues with Cisco TAC assistance.

Infrastructure as a Service (IaaS) - Build Install

C+I

C+I

A+R

Cisco is responsible for completing the build implementation of the IaaS server up to the ESXi layer. After completion, Cisco will provide Customer/Partner with access details to install the software application.

Troubleshooting Related Service Restarts

C

C

A+R

Restarts for Troubleshooting: Cisco TAC team will coordinate with Dedicated Instance operations to perform the service restarts.

Configuration Related Service Restarts

A+R

A+R

I

Restart for new configuration changes: Customer/Partner can perform the restarts, but Cisco needs to be informed to address any alarms that are triggered by the restarts.