Incoming call experience overview

The incoming call experience setting supports enabling and disabling screen sharing capability to the in-call settings of the selected users, provides access for remote control, and can enable video on desktop and mobile.

Administrators can use this setting from Control Hub to manage the in-call capability for an individual user, a group of users, and at the organizational level. All Webex Calling administrators with Partner administrators, customer administrators, or sales administrator privilege can configure these settings.

Using the in-call experience setting, an administrator can manage these settings:

Apply in-call experience settings through a calling template

Creating a new template

在開始之前

設定範本是一種將批量設定套用至多個使用者和群組的簡單方法。 The advantages of settings templates are:

  • Manage bulk settings.

  • Apply new users of a group to the required template settings.

  • Override the customized settings of a user.

1

Navigate to Calling under Services > Client Settings.

2

Click Templates, the templates page displays. In-Call Settings can be applied at the group level or organization level using a calling template.

3

In the template page, Click Create template, to create a new template for the user-group.

4

Enter a template Name and Description under the general settings.

5

From In-call experience, select the toggle to enable or disable these settings:

  • Request remote control—Allows users to request and gain control of others' shared content.
  • Give control— Allows users to let others take control of their shared content.
  • Video on desktop—Allows desktop users support video calling, and setting the default for answering calls with video on.
  • Video on mobile—Allows mobile users support video calling, and setting the default for answering calls with video on.
  • Screen sharing—Allows users to share the screen.
6

Click Create template and next.

7

In the groups field, you can search and select groups to apply the template. Click Done, to apply the template.

8

You can rank the template to specify the order of priority. 一個使用者可繼承多個群組的不同範本。 If templates are ranked, then the template with the highest rank is applicable to the user.

Pointers to note, when you rank a template:

  • 群組範本優先於組織設定。

  • 如果使用者是例外情況,請手動編輯其個人設定以覆寫群組範本。

  • 如果未手動編輯個別使用者或未將其包括在群組範本中,則這些使用者預設為使用組織設定。

9

Applying an existing template- You can search an existing template, view the settings that are applied and duplicate the template or you can add a group to an existing template.

10

Click Actions on the templates page to apply, delete, or create a duplicate of the template.

If any of the settings that are inherited by a user group are a is modified foruser, then the Override template settings pop-up displays for confirmation.

To modify settings at the user-level, see Enable or dable in-call experience for a user for details.

11

Click Applied groups, to check the groups that this template applies.

12

To add the template to a group, click Apply template. The Apply template to groups page displays.

13

In the groups field, you can search and select groups to apply the template. Click Done, to apply the template.

14

You can choose to Reset/Modify an existing template setting from the template page. This change applies to all users in the user-group level where the template is applied.


 

Currently you cannot revert the template settings only for a specific user in the user-group.