Incoming call experience overview

The incoming call experience setting supports enabling and disabling screen sharing capability to the in-call settings of the selected users, provides access for remote control, and can enable video on desktop and mobile.

Administrators can use this setting from Control Hub to manage the in-call capability for an individual user, a group of users, and at the organizational level. All Webex Calling administrators with Partner administrators, customer administrators, or sales administrator privilege can configure these settings.

Using the in-call experience setting, an administrator can manage these settings:

Apply in-call experience settings through a calling template

Creating a new template


Calling templates is currently available in select regions.

Before you begin

Setting templates are an easy way to apply bulk settings to multiple users and groups. The advantages of settings templates are:

  • Manage bulk settings.

  • Apply new users of a group to the required template settings.

  • Override the customized settings of a user.

1

Navigate to Calling under Services > Client Settings.

2

Click Templates, the templates page displays. In-Call Settings can be applied at the group level or organization level using a calling template.

3

In the template page, Click Create template, to create a new template for the user-group.

4

Enter a template Name and Description under the general settings.

5

From In-call experience, select the toggle to enable or disable these settings:

  • Request remote control—Allows users to request and gain control of others' shared content.
  • Video on desktop—Allows desktop users support video calling, and setting the default for answering calls with video on.
  • Video on mobile—Allows mobile users support video calling, and setting the default for answering calls with video on.
  • Screen sharing—Allows users to share the screen.
6

Click Create template and next.

7

In the groups field, you can search and select groups to apply the template. Click Done, to apply the template.

8

You can rank the template to specify the order of priority. A user can inherit different templates from multiple groups. If templates are ranked, then the template with the highest rank is applicable to the user.

Pointers to note, when you rank a template:

  • Group templates take priority over organization settings.

  • If a user is an exception, manually edit their individual settings to override the group template.

  • Individual users are defaulted to organization settings when they aren't manually edited or included into group templates.

9

Applying an existing template- You can search an existing template, view the settings that are applied and duplicate the template or you can add a group to an existing template.

10

Click Actions on the templates page to apply, delete, or create a duplicate of the template.

11

Click Applied groups, to check the groups that this template applies.

12

To add the template to a group, click Apply template. The Apply template to groups page displays.

13

In the groups field, you can search and select groups to apply the template. Click Done, to apply the template.