If your Webex organization has recently migrated their data to the European Union, you may find that your Webex linked account might not work anymore when signing in to Cisco.com.

To resolve this issue, you can send an email to web-help@cisco.com with the following information:

Subject: Sign-in issue to Cisco.com after migrating Webex organization to European Union

Body: Hi, my Cisco.com sign-in is linked to my Webex account. Our Webex organization has migrated their data to the European Union and I can't sign in anymore to Cisco.com. Please unlink my Cisco.com account from Webex so that I can set a new password to directly sign in to Cisco.com.

You may get an initial response by a Cisco bot. The email from this bot includes the phrase Frontline Automation Bot and has ref: in the last line of the email. Please reply to that email so someone from the Cisco support team can process your request. Your reply doesn't have to include any additional content, but you must include the line starting with ref: from the bot in your reply.