Error: 'Cannot View Media File' when the presenter shares a video file
I get a 'Cannot View Media File' error when trying to view video in Webex
Error: “Cannot View Media File”
This occurs when a presenter shares a video file using the Share > File (Including Video), and attendees are joined using 'Join by browser' (Web App).
The Webex Web App doesn’t currently support the playback of a video file shared into a Webex meeting.
As a workaround, Windows & Mac users can switch to the desktop client to view the shared video clip.
For help, see: https://collaborationhelp.cisco.com/article/n1pxgbz