Error: 'Cannot View Media File'

Error: 'Cannot View Media File' when the presenter shares a video file

I get a 'Cannot View Media File' error when trying to view video in Webex

Error: “Cannot View Media File”

This occurs when a presenter shares a video file using the Share > File (Including Video), and attendees are joined using 'Join by browser' (Web App).

The Webex Web App doesn’t currently support the playback of a video file shared into a Webex meeting.

As a workaround, Windows & Mac users can switch to the desktop client to view the shared video clip.

For help, see:

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