Error: 'Setup was unsuccessful. Error [7]'
Error: 'Setup was unsuccessful. Error [7]'.
I get an error 7 when trying to start or join a Webex meeting.
Error: 'Error 7' when trying to start or join a meeting.
Getting an 'Error 7' message when starting my meeting.Receiving an 'Error 7' when trying to join a meeting.
Cause:
This occurs due to security limitations on the computer or if the Webex software doesn't extract properly during installation.
Solution:
To troubleshoot the issue:
You must be logged into the computer with an Administrator account to perform the steps in this article.
Microsoft Windows
- Uninstall Webex Meeting Manager from the Control Panel.
- Download the Webex Removal Tool to your desktop.
- Extract the contents of the zip file to your hard drive.
- Double-click on the Meeting Services Removal Tool file.
- Note: If using Windows 7, right-click on Meeting Services Removal Tool, then select Run as administrator.
- Follow the on-screen prompts.
- Download and install Cisco Webex Meetings Manager (Software).
- Start or join the meeting again.
Mac
- Uninstall Webex Software on a Mac. For help see: How Do I Uninstall Webex Meetings Software on a Mac?
- Start or join the meeting again.
If the issue persists, contact technical support. For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?
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