Error: 'Setup was unsuccessful. Error [7]'
ISSUE
Users attempting to install or update Webex Meetings may encounter an error message stating, "Setup was unsuccessful. Error [7]." This error prevents the successful installation or update of the Webex Meetings software.
RESOLUTION
To troubleshoot the issue:You'll need to log into the computer with an Administrator account to do the steps in this article.
Microsoft Windows
- Uninstall Webex Meeting Manager from the Control Panel.
- Download the Webex Removal Tool to your desktop.
- Extract the contents of the zip file to your hard drive.
- Double-click on the Meeting Services Removal Tool file.
- Note: If using Windows 7, right-click on Meeting Services Removal Tool, then select Run as administrator.
- Follow the on-screen prompts.
- Download and install Cisco Webex Meetings Manager (Software).
- Start or join the meeting again.
Mac
- Uninstall Webex Software on a Mac. For help, see How Do I Uninstall Webex Meetings Software on a Mac?
- Start or join the meeting again.
If the issue persists, contact technical support. For help, see WBX162 - How Do I Contact Webex Customer Services or Technical Support?.
CAUSE
This occurs due to security limitations on the computer or if the Webex software doesn't extract properly during installation.
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