Multimedia Sharing in a Support Session

Webex Support includes the following three options for conducting support:

  • CSR Dashboard: appears within your browser window and has a fixed set of tabs. To provide support to a customer, use the buttons on the tabs.

  • Compact icon tray: browser-based, takes up little desktop space, and can easily be moved around your desktop.

  • Multi session window: provides all the tools you require to assist multiple customers concurrently.

Some of the features become available only after an attendee joins the support session.


 

Your system administrator can enable or disable the Multimedia Viewer feature for your Webex site. If the feature is enabled, your administrator chooses the Webex Support option for you. See your system administrator to discuss changing this setting.

Share Multimedia Content Using the Multi Session Window

Go to the Multi Session window menu (Image of Console Menu icon ), and then select Remote Control > Share View.

To stop sharing, right-click (Windows) or Ctrl-click (Mac) the Multimedia Viewer title bar, and then choose Stop Multimedia Sharing.

Share Multimedia Content Using the Compact Icon Tray

Go to the icon tray menu (Image of Console Menu icon ), and then select Remote Control > Share View.

To stop sharing, right-click (Windows) or Ctrl-click (Mac) the Multimedia Viewer title bar, and then choose Stop Multimedia Sharing.

Share Multimedia Content Using the CSR Dashboard

Go to the Application tab, and then select Share Multimedia.

Support Center Old Console

In the Address box, type the URL for the multimedia content that you want to share, and then select OK.

You can collapse or close the Multimedia Viewer. Right-click (Windows) or Ctrl-click (Mac) the Multimedia Viewer title bar, and then choose Collapse Panel or Close Panel.