Answer calls for your coworkers

If you share call handling responsibilities with your coworkers, the call pickup feature allows you to answer a call that is ringing on their phones. You can answer calls for your coworkers within or out of your call pickup group.

When there's an incoming call on your coworkers' phone, you can see a notification on your phone. The notification remains visible for 10 seconds. Even if the notification disappears, you can still answer the call as long as it's still waiting to be answered.

To use this feature, your administrator must add your directory number to at least one call pickup group.

Answer a call for your coworkers within your group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.

Before you begin

Your administrator has assigned you to a call pickup group.

When you receive the notification on your phone, do one the following actions that's applicable to your phone settings:

Single line
Tap Pickup .
Multiple lines
On the line that you want to use, tap > Pickup.

Tap Answer when the call rings on your phone.

Answer a call for another group (Group pickup)

Group pickup allows you to answer a call to a phone outside your designated call pickup group. You can redirect the call to your own phone using the group pickup number or the number of the phone line that is ringing. This is helpful if you're responsible for answering calls for multiple groups.

Before you begin

Your administrator has assigned you to at least one call pickup group.

When you receive the notification on your phone, do one the following actions that's applicable to your phone settings:

Single line
Tap GrPickup .
Multiple lines
On the line that you want to use, tap > GrPickup.
Feature shortcut
Tap the GrPickup shortcut if available on your phone.

Enter the number of the other call pickup group or the directory number of the phone line that is ringing.

Tap Answer when the call rings on your phone.

Answer a call for an associated group (Other pickup)

If your administrator has associated your call pickup group with another, you can redirect a call that rings on a phone from that group to your own phone. If you are responsible for answering the calls for that group, use the Other pickup feature to answer the call.

Before you begin

Your administrator has assigned you to at least one call pickup group.

To answer a ringing call for an associated group, do one the following actions that's applicable to your phone settings:

Single line
Tap Other pickup .
Multiple lines
On the line that you want to use, tap > Other pickup.
Feature shortcut
Tap the Other pickup shortcut if available on your phone.

Tap Answer when the call rings on your phone.

Monitor and answer calls for your coworkers (BLF with Call Pickup)

The BLF feature provides you a visual indicator on the status of the monitored line. By using BLF, you can quickly determine whether a colleague is available or on a call.

If your administrator has configured BLF with the Call Pickup feature, you're able to answer incoming calls for the monitored line.

The following table shows the status indicators on the monitoring line. If configured with both Call Pickup and Speed Dial, the status indicators on the monitoring line change. For information about BLF with speed dial, see Use speed dials on your phone.

Table 1. Status on the monitoring line
Icon	Status
	The line is configured with call pickup and in idle mode.
Alerting · Pickup enabled	There's an incoming call waiting for picking up. You can answer the call only when you see the Alerting · Pickup enabled status on the monitoring line. You can't pick up the alerting call for the monitored line when there's an active call or outgoing call on your phone. End or hold the current call before picking up the call on the monitored line.
In use	The monitored line is in use.