Ordering and Provisioning

Cisco recommends that these steps are completed by partner administrators:

  1. To place a Cisco Webex Contact Center Order on Cisco Commerce Workspace (CCW), see the Cisco Webex Contact Center Ordering Guide and the Cisco Collaboration Flex Plan Contact Center Ordering Guide on this https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html page.

  2. To provision a Cisco Webex Contact Center tenant for a CCW Order, see the article Create a Cisco Webex Contact Center Order for a Customer.

  3. To set up a customer organization for Cisco Webex Contact Center, see the article Get Started with Cisco Webex Contact Center.

  4. To add users and license entitlements, see the article Ways to Add Users for Cisco Webex Contact Center.

Tenant Settings

  1. To set up security settings for Cisco Webex Contact Center, see the article Security Settings for Cisco Webex Contact Center.

  2. To set up desktop settings for Cisco Webex Contact Center, see the article Desktop Settings for Cisco Webex Contact Center.

Feature Setup

Initial contact center setup steps may be executed by partner administrators, but we recommend that customer administrators and supervisors be trained to execute the day-to-day contact center management tasks.

  1. To refer to end-user guides, see:

  2. To configure Voice channel, see this article:

  3. To create Chat Template or Virtual Agent, see these articles:

  4. To configure connectors, see these articles:

  5. To install and configure CRM Connectors, see these documents:

Upgrading to Cisco Webex Contact Center from Legacy Platform

To upgrade to Cisco Webex Contact Cener platform from legacy platform, see the article Upgrade from Legacy Platform to Cisco Webex Contact Center.